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WRITTEN QUESTION TO THE MINISTER FOR TREASURY AND RESOURCES BY DEPUTY S.S.P.A. POWER OF ST. BRELADE
ANSWER TO BE TABLED ON TUESDAY 5th MARCH 2013
Question
Could the Minister as representative of the shareholder, list the payment methods offered to the public by States owned utility companies for monthly or quarterly billing so that it is easy to identify those unable or unwilling to accept cheque payments?
Answer
Presently all States-owned utilities accept payment by cheque but JT propose a change as explained below.
The tables below show the methods of payment, which are currently accepted, and how payments can be made to JT, Jersey Water, JEC and Jersey Post.
Method of payments | Jersey Post | Jersey Water | JEC | JT |
Cheques | (1) Yes | Yes | Yes | (2) Yes |
Cash | Yes | Yes | Yes | Yes |
Direct Debits | Yes | Yes | Yes | Yes |
Standing Orders | Yes | Yes - By prior arrangement | No | No |
Other methods | Credit/debit cards | Credit/ debit cards, direct bank transfers, online | Pay as you go,/ debit cards, online | Credit/debit cards, online, Payzone |
- Cheques are not accepted for sales over the counter however Jersey Post continue to accept cheques from some companies and have agreed limits which vary from customer to customer.
- Cheques are currently accepted however JT has proposed that payment by cheque will be withdrawn from the second quarter of 2013.
Where to make payment | Jersey Post | Jersey Water | JEC | JT |
By Post | Yes | Yes | Yes | Yes |
In person at head office | Yes | Yes | Yes | Yes at JT's shop |
At a Post office | Yes | Yes | Yes | Yes |
Other places | N/A | Online, phone | Phone, Online | Phone, Online, Payzone |
The four Utilities are commercial businesses and some encourage customers to use electronic payment methods. Like many retailers, JEC offers discounts to customers who pay electronically.
JT has given presentations to various user groups about the planned withdrawal of cheques, including Age Concern, and further communication is planned.
JT have also partnered with Payzone, which will give customers the option to pay in person by cash, card or cheque. JT's decision to implement Payzone bill payments was taken with elderly residents in mind.