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Number and cost of parking spaces provided by Andium Homes

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14

WQ.163/2018

WRITTEN QUESTION TO THE MINISTER FOR TREASURY AND RESOURCES

BY SENATOR G.P. SOUTHERN OF ST. HELIER

ANSWER TO BE TABLED ON TUESDAY 25th SEPTEMBER 2018

Question

Will the Minister, as shareholder representative, inform members of –

  1. the total number, and cost, of parking spaces provided by Andium Homes and other social housing providers, with the information broken down by site / estate showing the number of spaces allocated to residents of the estate, those allocated to others who reside in the locality and those which are rented to the general public; and  
  2. what measures, if any, are in place to monitor the performance of G4S in administering and enforcing the parking permits system following the outsourcing of that service on Andium sites?

Answer

The remit of the Minister for Treasury and Resources as guarantor representative for Andium Homes does not include other social housing providers. The following information therefore only relates to Andium Homes and has been provided by them:-

(a)

Appendix 1(attached) provides a list of the number of spaces provided at each estate managed by Andium Homes. The Appendix also identifies the number of permits issued to residents of those estates, and the final column represents paid parkers, the "general public".

Parking spaces are not allocated, but permits are issued which allow the holder to park on a specific estate. Not all estates require permits as parking may not be in demand in all locations: those without the need for permits are generally out of central St Helier and are indicated on Appendix 1.

There are varying types of permits that are issued: -

  • Permits for tenants, renewable on an annual basis, as shown in Appendix 1;
  • Permits for the general public, on application, renewable annually and on a paid basis; we are not able to break these down into "others who reside in the locality" and "general public" as there is no distinction drawn in allocating the spaces. We also provide permits to organisations such as Age Concern and Cheshire Homes free of charge. These are shown in Appendix 1;
  • Short term permits for care providers, Health & Social Services and contractors working on the estate free of charge.

In regard to cost, paid parking generates an annual income of approximately £200,000, which equates to an average cost per space across all estates of approximately £125. Paid parking is only offered if there is deemed to be spare capacity on the estate, i.e. more spaces available than there are tenant permits issued or required. Under our parking policy, published on our website, parking for tenants takes priority over other permit requests.

(b)

The parking service is fully contracted out to G4S. That contract includes a number of Key Performance Indicators (KPI's):-.

 

Indicator

Min. Performance

Telephone enquiry – substantive verbal response

Next working day

Formal response to written request/enquiry/appeal

5 working days

Summary report on progress

Monthly, within the first week

Following settlement, time taken to release vehicle from compound

Within 2 hours from payment

Summary progress reports are presented monthly to report on these as well as ad hoc reporting on request where the contract specifies response periods for the different types of requests. Additionally, management of Andium Homes and G4S meet frequently to review matters arising supplemented by the aforementioned ad hoc reporting.

Our complaint policy allows us to also independently handle complaints where the client is unsatisfied with the service provided.

Client Satisfaction Surveys are also carried out periodically as a measure of performance, the last was carried out at the end of July 2018 and sent out to over 150 clients, where satisfaction with the service received from G4S scored an average of 4.1 out of 5 i.e. over 80%.

WQ.163/2018 – Appendix 1

 

Estate

Total Spaces

Tenant Permits

General Public

10 Raleigh Ave / Raleigh House

5

2

0

21 Duhamel Place

2

n/a - non-permitted

n/a  

29 Columbus Street

3

2

0

29 Garden Lane

3

1

0

3,5,7,7a Wesley St

9

3

0

37 Midvale Road

3

1

0

79 Rough Boullion

2

n/a - non-permitted

n/a  

9 - 21 Windsor Road

6

3

0

Albert Villas

5

3

0

Andium Court

82

n/a - non-permitted

n/a  

Baren Gaed

5

4

0

Beau Vallon

12

11

0

Belford Place

3

2

0

Belvoir Court

3

2

0

Bingham Court

43

48

0

Brighton Close

24

22

0

Brooklyn Court

11

14

0

Chapel Court

2

1

0

Cherry Orchard Court

26

38

0

Chestnut Court

17

17

0

Clearview Place

6

6

0

Clos De Quennevais

22

16

0

Clos De Roncier

0

n/a - non-permitted

n/a  

Clos Du Fort

113

81

36

Clos Du Val

13

n/a - non-permitted

n/a  

Clos Gosset

80

65

0

Clos St Andre

57

35

0

Convent Court

52

11

7

De Quetteville Court

52

64

1

Dennis Ryan Court

20

19

0

Devonia Close

10

8

3

Don Close

6

4

0

Don Farm

12

10

0

Dorset Mews

12

5

0

Durban House

3

n/a - non-permitted

n/a  

Ernest Briard Crescent

44

n/a - non-permitted

n/a  

Fauxbie Terrace

10

8

2

Gordon Le Breton Close

35

22

0

Grasset Prk

20

n/a - non-permitted

n/a  

Grouville Arsenal

16

n/a - non-permitted

n/a  

Halcyon House

15

12

0

Hampshire Gardens

25

29

0

Haut Du Mont

29

30

0

 

Estate

Total Spaces

Tenant Permits

General Public

Highbury Court

11

11

0

Hillside Court

5

3

0

Homeville

2

n/a - non-permitted

n/a  

Hue Court

81

53

38

Jack Counter Close

9

8

0

Jane Sandemen Court

38

21

2

Jardin De Carreaux

75

n/a - non-permitted

n/a  

Jardin Du Crocquet

17

16

1

Journeaux Court

43

43

3

Keith Baal Gardens

56

50

17

Kew Gardens

23

16

0

La Cache Pallot

5

6

0

La Carriere

6

n/a - non-permitted

n/a  

La Collette

47

34

0

La Place Labey

22

8

0

La Place Noel

8

n/a - non-permitted

n/a  

La Selliere Court

13

n/a - non-permitted

n/a  

Le Bel D'enton

10

4

0

Le Burons

57

n/a - non-permitted

n/a  

Le Clos De Balmain

64

51

0

Le Clos De Petit Felard

31

30

0

Le Clos Du Martin

13

11

0

Le Douet Clement

35

32

0

Le Geyt Flats

40

31

4

Le Marais

105

n/a - non-permitted

n/a  

Le Verger

8

8

0

Les Anquetils / Les Petit Anquetils

50

n/a - non-permitted

n/a  

Les Cinq Chenes

122

n/a - non-permitted

6

Les Cloches Court

21

13

0

Les Jardins Du Soleil

104

42

12

Les Maisonettes

22

21

0

Les Quatre Bras

12

12

0

Les Ronces

8

4

1

Les Vaux

21

17

0

Leslie Sinel Close

26

22

0

Liberation Court

92

77

29

Lord Coutanche Court

22

22

1

Maesteg House

6

6

0

Maison Du Theatre

5

3

0

Maple Grove

33

40

0

Mont Surat

3

1

0

Nicholson Close

22

n/a - non-permitted

n/a  

Nicolle Close

19

28

0

Oak Tree Gardens

92

n/a - non-permitted

n/a  

 

Estate

Total Spaces

Tenant Permits

General Public

Old St John's Court

31

24

17

Orchid Court

32

31

0

Osborne Court

17

12

0

Pear Tree House

4

4

0

Perree Villas

4

3

0

Pierson Court

4

3

0

Pillar Gardens

36

n/a - non-permitted

n/a  

Pine Court

28

26

0

Place Le Gallais

12

n/a - non-permitted

n/a  

Place Nicolle

19

n/a - non-permitted

n/a  

Pomme D'or Farm

62

77

0

Pre De Talbot

0

5

2

Princess Place Flats

15

19

0

Rosemount Estate

35

n/a - non-permitted

n/a  

Salisbury Crescent

38

24

1

Sandybrook Court

8

9

0

Sherland Close

6

1

0

Sir Walter Benest Court

57

27

0

St Andre's Court

13

n/a - non-permitted

n/a  

St Mark's Gate

22

16

1

St Martin's Arsenal

27

n/a - non-permitted

n/a  

St Mary's Court

20

16

0

St Simon's Court

5

6

0

Stopford Court

3

2

0

Summerfield

8

7

0

Sutton Court

24

n/a - non-permitted

n/a  

Sydenham Villas

3

3

0

The Cedars

55

47

0

Town Mills

14

11

0

Vauxhall Gardens

13

19

0

Vincent Court

21

17

1

Wellington Park

41

n/a - non-permitted

n/a  

Westley Court

42

38

0

Westmount Park

43

32

0

Whiteley Close

26

n/a - non-permitted

n/a  

Wilkes Gardens

39

n/a - non-permitted

n/a  

Willows Court

20

12

8

Winchester Court

7

7

0

Windsor Court

36

21

6

Wyvill

2

5

0