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14
WQ.163/2018
WRITTEN QUESTION TO THE MINISTER FOR TREASURY AND RESOURCES
BY SENATOR G.P. SOUTHERN OF ST. HELIER
ANSWER TO BE TABLED ON TUESDAY 25th SEPTEMBER 2018
Question
Will the Minister, as shareholder representative, inform members of –
- the total number, and cost, of parking spaces provided by Andium Homes and other social housing providers, with the information broken down by site / estate showing the number of spaces allocated to residents of the estate, those allocated to others who reside in the locality and those which are rented to the general public; and
- what measures, if any, are in place to monitor the performance of G4S in administering and enforcing the parking permits system following the outsourcing of that service on Andium sites?
Answer
The remit of the Minister for Treasury and Resources as guarantor representative for Andium Homes does not include other social housing providers. The following information therefore only relates to Andium Homes and has been provided by them:-
(a)
Appendix 1(attached) provides a list of the number of spaces provided at each estate managed by Andium Homes. The Appendix also identifies the number of permits issued to residents of those estates, and the final column represents paid parkers, the "general public".
Parking spaces are not allocated, but permits are issued which allow the holder to park on a specific estate. Not all estates require permits as parking may not be in demand in all locations: those without the need for permits are generally out of central St Helier and are indicated on Appendix 1.
There are varying types of permits that are issued: -
- Permits for tenants, renewable on an annual basis, as shown in Appendix 1;
- Permits for the general public, on application, renewable annually and on a paid basis; we are not able to break these down into "others who reside in the locality" and "general public" as there is no distinction drawn in allocating the spaces. We also provide permits to organisations such as Age Concern and Cheshire Homes free of charge. These are shown in Appendix 1;
- Short term permits for care providers, Health & Social Services and contractors working on the estate free of charge.
In regard to cost, paid parking generates an annual income of approximately £200,000, which equates to an average cost per space across all estates of approximately £125. Paid parking is only offered if there is deemed to be spare capacity on the estate, i.e. more spaces available than there are tenant permits issued or required. Under our parking policy, published on our website, parking for tenants takes priority over other permit requests.
(b)
The parking service is fully contracted out to G4S. That contract includes a number of Key Performance Indicators (KPI's):-.
Indicator | Min. Performance |
Telephone enquiry – substantive verbal response | Next working day |
Formal response to written request/enquiry/appeal | 5 working days |
Summary report on progress | Monthly, within the first week |
Following settlement, time taken to release vehicle from compound | Within 2 hours from payment |
Summary progress reports are presented monthly to report on these as well as ad hoc reporting on request where the contract specifies response periods for the different types of requests. Additionally, management of Andium Homes and G4S meet frequently to review matters arising supplemented by the aforementioned ad hoc reporting.
Our complaint policy allows us to also independently handle complaints where the client is unsatisfied with the service provided.
Client Satisfaction Surveys are also carried out periodically as a measure of performance, the last was carried out at the end of July 2018 and sent out to over 150 clients, where satisfaction with the service received from G4S scored an average of 4.1 out of 5 i.e. over 80%.
WQ.163/2018 – Appendix 1
Estate | Total Spaces | Tenant Permits | General Public |
10 Raleigh Ave / Raleigh House | 5 | 2 | 0 |
21 Duhamel Place | 2 | n/a - non-permitted | n/a |
29 Columbus Street | 3 | 2 | 0 |
29 Garden Lane | 3 | 1 | 0 |
3,5,7,7a Wesley St | 9 | 3 | 0 |
37 Midvale Road | 3 | 1 | 0 |
79 Rough Boullion | 2 | n/a - non-permitted | n/a |
9 - 21 Windsor Road | 6 | 3 | 0 |
Albert Villas | 5 | 3 | 0 |
Andium Court | 82 | n/a - non-permitted | n/a |
Baren Gaed | 5 | 4 | 0 |
Beau Vallon | 12 | 11 | 0 |
Belford Place | 3 | 2 | 0 |
Belvoir Court | 3 | 2 | 0 |
Bingham Court | 43 | 48 | 0 |
Brighton Close | 24 | 22 | 0 |
Brooklyn Court | 11 | 14 | 0 |
Chapel Court | 2 | 1 | 0 |
Cherry Orchard Court | 26 | 38 | 0 |
Chestnut Court | 17 | 17 | 0 |
Clearview Place | 6 | 6 | 0 |
Clos De Quennevais | 22 | 16 | 0 |
Clos De Roncier | 0 | n/a - non-permitted | n/a |
Clos Du Fort | 113 | 81 | 36 |
Clos Du Val | 13 | n/a - non-permitted | n/a |
Clos Gosset | 80 | 65 | 0 |
Clos St Andre | 57 | 35 | 0 |
Convent Court | 52 | 11 | 7 |
De Quetteville Court | 52 | 64 | 1 |
Dennis Ryan Court | 20 | 19 | 0 |
Devonia Close | 10 | 8 | 3 |
Don Close | 6 | 4 | 0 |
Don Farm | 12 | 10 | 0 |
Dorset Mews | 12 | 5 | 0 |
Durban House | 3 | n/a - non-permitted | n/a |
Ernest Briard Crescent | 44 | n/a - non-permitted | n/a |
Fauxbie Terrace | 10 | 8 | 2 |
Gordon Le Breton Close | 35 | 22 | 0 |
Grasset Prk | 20 | n/a - non-permitted | n/a |
Grouville Arsenal | 16 | n/a - non-permitted | n/a |
Halcyon House | 15 | 12 | 0 |
Hampshire Gardens | 25 | 29 | 0 |
Haut Du Mont | 29 | 30 | 0 |
Estate | Total Spaces | Tenant Permits | General Public |
Highbury Court | 11 | 11 | 0 |
Hillside Court | 5 | 3 | 0 |
Homeville | 2 | n/a - non-permitted | n/a |
Hue Court | 81 | 53 | 38 |
Jack Counter Close | 9 | 8 | 0 |
Jane Sandemen Court | 38 | 21 | 2 |
Jardin De Carreaux | 75 | n/a - non-permitted | n/a |
Jardin Du Crocquet | 17 | 16 | 1 |
Journeaux Court | 43 | 43 | 3 |
Keith Baal Gardens | 56 | 50 | 17 |
Kew Gardens | 23 | 16 | 0 |
La Cache Pallot | 5 | 6 | 0 |
La Carriere | 6 | n/a - non-permitted | n/a |
La Collette | 47 | 34 | 0 |
La Place Labey | 22 | 8 | 0 |
La Place Noel | 8 | n/a - non-permitted | n/a |
La Selliere Court | 13 | n/a - non-permitted | n/a |
Le Bel D'enton | 10 | 4 | 0 |
Le Burons | 57 | n/a - non-permitted | n/a |
Le Clos De Balmain | 64 | 51 | 0 |
Le Clos De Petit Felard | 31 | 30 | 0 |
Le Clos Du Martin | 13 | 11 | 0 |
Le Douet Clement | 35 | 32 | 0 |
Le Geyt Flats | 40 | 31 | 4 |
Le Marais | 105 | n/a - non-permitted | n/a |
Le Verger | 8 | 8 | 0 |
Les Anquetils / Les Petit Anquetils | 50 | n/a - non-permitted | n/a |
Les Cinq Chenes | 122 | n/a - non-permitted | 6 |
Les Cloches Court | 21 | 13 | 0 |
Les Jardins Du Soleil | 104 | 42 | 12 |
Les Maisonettes | 22 | 21 | 0 |
Les Quatre Bras | 12 | 12 | 0 |
Les Ronces | 8 | 4 | 1 |
Les Vaux | 21 | 17 | 0 |
Leslie Sinel Close | 26 | 22 | 0 |
Liberation Court | 92 | 77 | 29 |
Lord Coutanche Court | 22 | 22 | 1 |
Maesteg House | 6 | 6 | 0 |
Maison Du Theatre | 5 | 3 | 0 |
Maple Grove | 33 | 40 | 0 |
Mont Surat | 3 | 1 | 0 |
Nicholson Close | 22 | n/a - non-permitted | n/a |
Nicolle Close | 19 | 28 | 0 |
Oak Tree Gardens | 92 | n/a - non-permitted | n/a |
Estate | Total Spaces | Tenant Permits | General Public |
Old St John's Court | 31 | 24 | 17 |
Orchid Court | 32 | 31 | 0 |
Osborne Court | 17 | 12 | 0 |
Pear Tree House | 4 | 4 | 0 |
Perree Villas | 4 | 3 | 0 |
Pierson Court | 4 | 3 | 0 |
Pillar Gardens | 36 | n/a - non-permitted | n/a |
Pine Court | 28 | 26 | 0 |
Place Le Gallais | 12 | n/a - non-permitted | n/a |
Place Nicolle | 19 | n/a - non-permitted | n/a |
Pomme D'or Farm | 62 | 77 | 0 |
Pre De Talbot | 0 | 5 | 2 |
Princess Place Flats | 15 | 19 | 0 |
Rosemount Estate | 35 | n/a - non-permitted | n/a |
Salisbury Crescent | 38 | 24 | 1 |
Sandybrook Court | 8 | 9 | 0 |
Sherland Close | 6 | 1 | 0 |
Sir Walter Benest Court | 57 | 27 | 0 |
St Andre's Court | 13 | n/a - non-permitted | n/a |
St Mark's Gate | 22 | 16 | 1 |
St Martin's Arsenal | 27 | n/a - non-permitted | n/a |
St Mary's Court | 20 | 16 | 0 |
St Simon's Court | 5 | 6 | 0 |
Stopford Court | 3 | 2 | 0 |
Summerfield | 8 | 7 | 0 |
Sutton Court | 24 | n/a - non-permitted | n/a |
Sydenham Villas | 3 | 3 | 0 |
The Cedars | 55 | 47 | 0 |
Town Mills | 14 | 11 | 0 |
Vauxhall Gardens | 13 | 19 | 0 |
Vincent Court | 21 | 17 | 1 |
Wellington Park | 41 | n/a - non-permitted | n/a |
Westley Court | 42 | 38 | 0 |
Westmount Park | 43 | 32 | 0 |
Whiteley Close | 26 | n/a - non-permitted | n/a |
Wilkes Gardens | 39 | n/a - non-permitted | n/a |
Willows Court | 20 | 12 | 8 |
Winchester Court | 7 | 7 | 0 |
Windsor Court | 36 | 21 | 6 |
Wyvill | 2 | 5 | 0 |