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WQ.233/2023
WRITTEN QUESTION TO THE CHIEF MINISTER BY DEPUTY M.B. ANDREWS OF ST. HELIER NORTH QUESTION SUBMITTED ON TUESDAY 30th MAY 2023 ANSWER TO BE TABLED ON TUESDAY 6th JUNE 2023
Question
“Will the Chief Minister confirm the number of complaints that have been made against public sector workers and civil servants within each Ministerial Department since 2022?”
Answer
Complaints about all aspects of Governments services are recorded and used as opportunities for learning and improving. Our data does not specifically enable us to calculate (without manual review) how many complaints are against an individual compared to about the service in a more general sense.
The volume of all complaints received by department is published as part of the quarterly performance report and referenced below.
|
Year |
2022 |
2023 |
||||
|
Department |
Qtr 1 |
Qtr 2 |
Qtr 3 |
Qtr 4 |
Qtr 1 |
01/04 – 01/05 |
|
Cabinet Office (SPPP, COO & OCE) |
13 |
10 |
5 |
5 |
10 |
2 |
|
Children, Young People, Education & Skills |
19 |
22 |
7 |
11 |
31 |
20 |
|
Customer and Local Services |
59 |
75 |
55 |
61 |
37 |
29 |
|
Dept of Economy |
0 |
0 |
0 |
0 |
0 |
0 |
|
Health & Community Services |
70 |
55 |
72 |
120 |
133 |
36 |
|
Infrastructure & Environment |
37 |
29 |
40 |
45 |
82 |
92 |
|
Justice & Home Affairs |
14 |
38 |
8 |
9 |
5 |
5 |
|
Treasury and Exchequer |
33 |
37 |
31 |
40 |
33 |
22 |
|
External relations |
0 |
0 |
0 |
0 |
0 |
0 |
|
COVID 19 |
19 |
22 |
7 |
11 |
0 |
0 |
The figures are recorded through the customer feedback mechanism and may not reflect any complaints made at a local level that are not recorded.