Jersey Annual Social Survey 2008

Contents

Page

Key Findings 3 Introduction 5

Chapter 1 Jersey's population 8

Place of birth & ethnicity   8 Educational qualifications  9 Economic activity 11

Chapter 2 Registration cards 17 Chapter 3 Housing 18

Property types   18 Energy use   20 Accommodation agreements  24 Accommodation deposits  25

Chapter 4 Travel within Jersey 26

Car ownership   26 Getting to work   27 Getting to school  28 The bus service  29

Chapter 5 Parking 32

Parking for work   32 Parking for shops   32 Parking availability   33 Paying for parking  34 Parking control  35

Chapter 6 Public Services 40

Jersey roads   40 Jersey parks   42 Jersey sports fields  43 Cleanliness  44

Chapter 7 Jersey UK Ferry route 45 Chapter 8 Fire and Rescue Service 52

The emergency call   52 Fire safety in the home   52 Accessing information from the Fire & Rescue Service  54 Becoming a retained fire-fighter  56

Page

Chapter 9 Health 58

Self-reported health rating   58 Height and weight measurements   62 Body mass index   63 Physical activity   68 Smoking habits   70 Drinking habits   72 Health eating  77 Food poisoning  77

Chapter 10 Volunteering 79 Chapter 11 Recycling 81

Doorstep recycling  83 Composting  86

Chapter 12 Spending off Island 87 Spending by mail order / telephone   87

Spending over the internet  89 Spending whilst travelling off-Island  93

Chapter 13 Social Policy 96 Parental leave   96

Parents returning to work  97 Ideal number of children  98

Chapter 14 Pensions 99

Pensionable age   100 Working beyond normal pensionable age   101 Funding retirement  102 An additional States pension scheme?  104

Chapter 15 Long-term care 106 Annex A Response Rates  109

Sampling Issues  111

Key Findings

ECONOMIC ACTIVITY RATE: this has increased in recent years and stood at 85% in 2008.

ILO  UNEMPLOYMENT  RATE  in  the  summer  of  2008  was  2.3%  indicating unemployment in Jersey continues to be low compared to other jurisdictions, such as the UK.

EDUCATION: a quarter (23%) of people reported having No formal qualifications' and a similar proportion (22%) Higher level qualifications'. Half of people (50%) had achieved secondary level qualifications.

REGISTRATION  CARDS:  nearly  nine  out  of  ten  (88%)  felt  it  would  be "Highly acceptable" or "Acceptable" to include a photograph of the holder on a new Registration  card.  Three-quarters  (75%)  felt  it  would  be  "Highly  acceptable"  or "Acceptable" to include a higher security feature on the card such as the holder's fingerprint.

TENANCY AGREEMENTS: a sixth (17%) of people renting or lodging do not have a written agreement regarding their accommodation contract; 6% of those with written agreements reported it does not adequately cover standard terms and conditions.

CARS: the number of cars per household has slightly increased from 1.48 in the 2001 Census through 1.54 in JASS 2005, to 1.57 in JASS 2008.

TEXTMYBUS: 59% of people are aware of this service, and, of these, only one in eight (13%) said they had used it. Three-quarters (76%) of users rated the service as "Quite" or "Very" useful.

LIBERATION STATION: Nine out of ten people (88%) agreed that Liberation Station is better than the Weighbridge bus station was.

JERSEY PARKS: A small but significant decrease was found in the proportions of people using some of these facilities. There were no significant differences in the ratings given to the parks by the people who use them between 2006 and 2008.

JERSEY-UK FERRY: A quarter of Islanders had used the Jersey-UK ferry service over the previous 12 months. The most important factor when booking a ferry trip was the cost of the service, followed by reliability of the service.

FIRE: Around one in a hundred people (1%) reported having a fire in their home in the past 12 months, more than a third of these (39%) called the Fire and Rescue Service (FRS). Nine out of ten (91%) report having a smoke alarm in their home.

HEALTH: There has been a small but significant decrease in the percentage of people who consider their health over the last 12 months to be "Good", from 70% in 2005 to 61% in 2008.

SMOKING: Two-thirds (65%) of those who have never smoked were able to report their health as "Good" compared to half (48%) of those who smoke daily. A public smoking ban was introduced in January 2007: the proportion of people smoking has remained at 20-21% between 2007 and 2008. The number of cigarettes smoked per day by regular smokers has reduced.

BODY  MASS  INDEX:  Nearly  one-fifth  (18%)  of  people  consider  themselves "About right" but would be measured to be overweight. Another one in ten considered themselves "Overweight" when they would be measured as "Obese".

WAIST SIZE: Nearly one in six men (14%) and one in five women (18%) reported to have a waist size associated with an increased risk of cardio-vascular disease.  

DRINKING: A sixth (15%) of 16 to 34 year olds drank more than twice the daily recommended limit of alcohol more than once in the week previous to the survey. One-fifth (20%) over-estimated the recommended maximum daily units for men and 12% over-estimated the recommendations for women.

FOOD POISONING: About one in seven (14%) people reported having had a bout of diarrhoea and/or vomiting over the last 12 months which they attributed to food they had eaten on the Island. 88% of these episodes were attributed to food prepared outside of the home. Four-fifths (80%) said that they did not report the incident.

RECYCLING: There is indication of increased public awareness of recycling facilities in the Island, although this was not always statistically significant for all material types. There has been an increase in the proportions of people recycling all or most of each material type between 2006 and 2008. Over four-fifths (>80%) of people said they would recycle "all" within each category of waste if it was taken from their doorstep. The proportion of people who always reused carrier bags has increased significantly since 2006, from two-thirds (65%) to four-fifths (80%).

INTERNET SHOPPING: Two-thirds (66%) report purchasing goods over the internet from companies outside of Jersey over the previous 12 months, including 89% of those aged 25 to 34 years. Across all ages, 25% spent less than £500 over the internet in the previous 12 months, whilst 17% spent over £3,500.

STATES PENSION: 90% disagreed with reducing the amount of States pension payable; 73% disagreed with increasing the age at which the States pension is first paid; 40% disagreed with increasing the contribution rate to the States pension.

PENSIONABLE AGE: Over half (56%) agreed that a reduced rate States pension should be available at a lower age, with the average (median) age suggested for this being 60 years. Three-quarters (74%) agreed that a higher rate States pension should  be  available  if  claimed  at  a  later  age,  with  the  average  (median)  age suggested for this being 68 years. The average (median) age given for people to be able to claim a full rate States pension in the future was 65 years.

OTHER PENSIONS: A fifth (22%) reported that they have neither a private pension nor  an  occupational  pension.  Over  half  (56%)  of  adults  are  worried  about  their standard of living in retirement. A quarter (24%) of people said they are relying on the States to look after them in retirement. Three-quarters (77%) agreed that the States should provide a voluntary additional pension scheme for workers who wish to save extra for their retirement. 55% thought that the States should provide a compulsory additional pension scheme for workers who do not have an occupational or private pension.

Introduction

This report presents the results of the 2008 Jersey Annual Social Survey (JASS).

JASS was launched in 2005 to provide the means to collect and analyse detailed information on a wide range of social issues on an annual basis. It aims to provide everyone in the Island with a better understanding of social issues,  and  in  particular  for  policy  to  be  made  from  a  more  informed standpoint. JASS is now an annual feature of the official statistics that are produced in Jersey.

The survey has a set of core questions, asked every year, along with a range of different topics requested by States Departments.

JASS is a result of close cross-departmental working. Individual Departments ask for topics to be covered to meet their priorities, whilst the States of Jersey Statistics Unit independently runs the survey, undertakes the analysis and publishes the results. This approach reduces the number of times households are contacted for information and is a less costly way of collecting data. It also provides a richer dataset to allow more interesting and informative analysis.

The core questions cover population demographics, economic activity and household structure and are aimed at ensuring that change in key Census variables can be monitored annually.

The additional topics covered in 2008 include: Health; Travel within Jersey, Ferry services to England; Fire and Rescue Service; Pensions; Off-Island Spending, and Recycling. The findings for each of these topics are reported in the individual chapters in the body of the report.

Questions are included in the survey for one of three distinct purposes:

• to provide benchmark data to measure change (for example: health status, recycling participation, public services ratings, cars per household);

• to provide information to assist the development of policy (for example social policies, pensions and long-term care, Jersey-UK ferry services); and

• to gauge public opinion (for example views on Fire and Rescue services, Parking Control Enforcement).

Around 3,500 households were selected at random to complete the survey in July  and  August  2008.  In  order  to  cover  the  entire  adult  population,  the household member who next celebrated their birthday and was aged 16 years or over was asked to complete the form.

The response from the public was extremely high with 54% of households completing and returning the forms. This means that the results from the survey are both representative and accurate. However, as with all sample surveys there is an element of statistical uncertainty in looking at very small changes  or  differences  (see  Annex  A).  Therefore,  the  report  focuses  on significant  findings  where  the  results  are  robust,  for  example  where differences between groups of the population are at least 10 percentage points.

JASS can only work with the help of all those who completed the forms, due to whom the survey has been a success; and the Statistics Unit wishes to thank to all the respondents.

Notes

The target population for the survey is those aged 16 years or over, so where any of the terms adult', public', residents', population' or people' is used it refers to this age group, unless specified otherwise.

Category Definitions

For results published by tenure "States/Parish rent" includes "housing trust rent", and "Private rent" includes "sheltered/disabled accommodation". "Non-qualified accommodation" includes non-qualified rented accommodation, registered lodging houses and private lodging arrangements.

Rounding

Numbers are rounded to integers. All calculations are independently rounded and so aggregates of cell values in published tables may not necessarily sum to corresponding row or column totals or combinations of cells.

Low numbers

"-" signifies a blank cell

"0" is used where a value is positive, but less than 0.5%

Confidence intervals

With the survey methodology used, we can be 95% confident that population percentages are accurate to ± 2.2 percentage points. Where analysis is done by gender, percentages are accurate to ± 3.4 percentage points. Please see Annex for more details.

Weighting

Even with the very high response rate, it is important to weight' responses to ensure that the responses as a whole are fully representative of the Island's population. See Annex for more details. All analysis presented in this report uses weighted responses.

Further information

For further information about the Statistics Unit and access to all our publications, please see www.gov.je/statistics.

Chapter 1 – Jersey's Population

Place of Birth & Ethnicity

The breakdown of Jersey's resident population by place of birth (Table 1.1) has not changed significantly from previous JASS reports. About half (49%) of the population were born in Jersey, with another two-fifths (40%) having been born elsewhere in the British Isles.

This year a category for those born in Poland was explicitly included, and this revealed that approximately 1% of the Island's residents at the time of the survey were born in Poland. However it should be noted that with the fairly low numbers of responses in this category, there is a degree of uncertainty for the percentage figure, which can be more confidently established through combining numbers with future surveys.

Table 1.1 Place of birth

JASS 2008  Census 2001 Number  Percentage Number  Percentage

Jersey  902  49  31,952  45 Elsewhere in British Isles  738  40  30,001  42 Portugal/Madeira  69  4  4,916  7 Poland*  14  1  -  - Other European country  52  3  2,181  3 Other World country  72  4  2,472  3 Unspecified  13  n/a  n/a  n/a Total  1,859  100  71,522  100 *not an explicit category in Census 2001

JASS 2008 also included a question on ethnicity, which found that 48% of Jersey residents considered themselves as Jersey', whilst 41% said they were British'.

The third largest cultural and ethnic group was European' with around one in ten people (9%) identifying with this category. A small number (2%) were Mixed/Other', and there were small numbers of people in other categories such  as  Indian',  Other  Asian',  African'  and  Caribbean'.  The  largest Other/Mixed' group were South Africans', although the actual numbers were small at less than half a percent.

Interestingly  about  one  in  twenty  (5%)  of  those  people  born  in  Jersey considered  themselves  British'  and  around  3%  of  those  born  in  Britain considered themselves as Jersey'. Looking more closely into the group of people who were born outside of Jersey, within the British Isles, but who considered themselves Jersey', 9 out of 10 (89%) of these had lived in Jersey for 20 years or more.

Educational Qualifications

JASS  2008  asked  respondents  to  identify  their  highest  academic achievement,  and  the  responses  were  grouped  into  3  main  categories: Secondary level qualifications' (such as GSCEs, GNVQs, A Levels and O Levels),  Higher  level  qualifications'  (gained  in  higher  education establishments, including higher level diplomas, first or higher degrees), and finally  No  formal  qualifications'  for  those  who  did  not  achieve  academic educational qualifications. It is important to note that this question did not include  professional  qualifications,  for  example  those  gained  through employment, but rather focussed on academic examinations.

It was found that a quarter (23%) of people had No formal qualifications' and a similar proportion (22%) had Higher level qualifications'. Half of people (50%)  had  achieved  Secondary  level  qualifications'. This distribution was found to be similar for men and women, although looking into the distribution by  age  shows  that  older  generations  are  more  likely  to  have  No  formal qualifications', as Figure 1.1 shows.

Figure 1.1 Educational qualifications by age

No formal qualifications Secondary level qualifications Higher level qualifications Other

16 to 24 years 25 to 34 years 35 to 44 years 45 to 54 years 55 to 64 years 65 to 74 years 75 years or over All ages

0% 20% 40% 60% 80% 100%

Comparing back to Census 2001 data (see Table 1.2) shows a reduction in people of working age with no formal qualifications, decreasing from one in three people in 2001 to around one in six in 2008. However the differences converge if the Census 2001 data is artificially aged' to 2008 – in doing so the generally higher qualification status of the younger age-groups compared to older age-groups has more impact on the overall distribution of educational qualifications than in the non-aged data.

Table 1.2 also compares this data for the working age population (males under 65 years, females under 60 years) with that found in the 2007 Labour Force Survey in the UK. It should be noted that there are differences in the question structures, with the Labour Force Survey being administered by an interviewer with a higher level of detail required in the response.

Table 1.2 Highest educational qualification attainment for the working age population, Jersey 2008 and 2001 compared with UK

Jersey 2008  Census 2001  UK 2007* Higher level  25  15  31 Secondary level  55  44  57

No formal qualifications  15  36  12 Other  6  6  ~ *data from Office of National Statistics, 2007 Labour Force Survey. Other' qualifications were distributed amongst other categories

English language qualification

When  people  were  asked  specifically  about  their  English  language qualifications, it was found that two-thirds of people (68%) have achieved the equivalent of grade C or above at GSCE or O' level. This was similar for both genders, but again the older generations were less likely to have this level of English  language  qualification,  with  four-fifths  (81%)  of  16-24  year  olds compared to two-fifths (41%) of 65-74 year olds, and a quarter (25%) of those aged  over  74  years.  It  was  found  that  two-fifths  (40%)  of  those  born  in Portugal have an English language qualification compared with three-quarters (73%) of those born in Poland.

Maths qualification

Similarly, people were asked whether they had attained the equivalent of grade C or above at GCSE or O' level Maths. Three-fifths (58%) said that they did have this level, with slightly more men (61%) than women (55%), with this difference being small but statistically significant. Again, older age-groups reported  attaining  this  level  of  maths  qualification  less  than  younger age-groups.

Other language qualification

With regards to other language qualifications, overall just less than half (46%) of Jersey residents have one to grade C level at GSCE or equivalent, with a similar age distribution as before: younger age-groups being more likely to have gained this level of language qualification.

Around  two-thirds  (66%)  of  those  born  in  Poland  and  other  European countries (72%) had a language qualification other than English. However, only one in eight (12%) of those born in Portugal had a similar level of non-English language qualification.

The most common language qualification was French (specified by nearly three-quarters,  71%,  of  other  language  speakers)  and  the  second  most common was German (13%). A wide range of other languages were reported, including Afrikaans, Chinese, Hebrew, Portuguese, Russian and Spanish.

Fewer than one in ten (8%) have two language qualifications, and around one in a hundred (1%) reported having three language qualifications.

Economic Activity

Table 1.3 Employment status (percentages)

Census JASS 2008

2001 Economically Active

Economically Inactive

Retired  18  16 Homemaker  5  8 Unable to work due to long-term sickness /  3  3 disability

Full-time education  3  4 Other  1  1 Total  100  100

In  terms  of  the  proportion  of  women  and  men  who  are  of  working  age (between 16 and 64 for men, and 16 and 59 for women inclusive) who are either  in  employment  or  actively  seeking  employment  –  the  economic activity rate - this has continued to be slightly greater than that found in the 2001 Census through each JASS survey over the last 4 years. The increase has been mainly in the female activity rate, from 76% in 2001 to 81% in 2008.

Table 1.4 Economic activity rates (percentages)

JASS  JASS  JASS  JASS  Census

2008  2007  2006  2005  2001

Men  89  89  88  88  87 Women  81  79  80  78  76 All  85  85  84  83  82

Focussing  on  those  people  above  retirement  age,  Table  1.5  shows  the proportions that are still working.

Table 1.5 Percentage of people above retirement age' who are still working

Percent still working

Men aged 65 years and over  13 Women aged 60 years and over  16 Women aged 65 and over  6

Unemployment rate, 2008

The International Labour Organisation's (ILO) unemployment rate is a globally comparable figure which measures the proportion of unemployed people in the entire work force. In 2001, the ILO unemployment rate for Jersey was 2.1% (from the Census). This year, JASS found that 2.3% of the workforce are unemployed, which shows that unemployment in Jersey continues to be low (compared to other jurisdictions, such as the UK, where it was measured at 5.7% in August 2008).

Non-economically active

About one in eight (13%) people were currently of working age and were not working. A third of these (32%) are parents of children under 16 years and looking after their children.

Looking at the proportion of non-economically active people by tenure shows that  there  is  a  higher  proportion  in  States/Parish/Housing  trust  rental properties (26%) in this category compared with only one in twenty (5%) of those living in non-qualified accommodation.

Table 1.6 Percentage of working age not currently working, by tenure

Percent of each tenure who were Tenure  working age and not currently working

Owner-occupied  13

Qualified private rental  10

States, Parish or Housing trust rent  26 Non-qualified accommodation  5

The non-economically active were asked to tick one or more reasons why they were not currently working (see Table 1.7). The top four reasons were: "I am unable to work" (ticked by over a quarter, 28%); "I would consider working in the future" (also ticked by a quarter, 27%), "I don't want to" (25%) and "I can't find suitable part-time work (23%).

Table 1.7 What are the reason(s) why you are not currently working? (Respondents were able to tick as many as applied)

Reason  Percent of respondents who

identified this as true for them

I am unable to work  28 I would consider working in the future  27 I don't want to work  25 I can't find suitable part-time work  23 I can't afford suitable childcare  13 I can't find suitable full-time work  12 I need re-training  10 I would be worse off financially  10 I can't find suitable childcare  4 I need rehabilitation  3

The proportion of people identifying the reason of "I don't want to" increased as age increased – from over a half (52%) of those aged 55 to 64 years compared to an eighth (13%) of those aged 25 to 34 years.

One in ten (10%) said they would be "worse off financially". This reason was found to be particularly prevalent for those in the group aged 25 to 34 years old where over a third (35%) ticked this reason.

The reasons for not working varied considerably by tenure. For those in States, Parish or Housing trust rental accommodation, the top three reasons, in  order,  were:  "I  am  unable  to  work"  (identified  by  47%  of  the non-economically active in this tenure); "I can't afford childcare" (31%); and "I would consider working in the future" (23%). For those in Owner-occupied accommodation, the top three reasons, in order, were: "I don't want to" (35%); "I would consider it in the future" (26%); and "I can't find suitable part-time work" (24%).

For those in Qualified Rental accommodation, "I am unable to work" (36%), "I would consider working in the future" (36%) and "I can't find suitable part-time work" (24%) were the three most frequently cited reasons for not currently working.

Employment by age and gender

As was seen in previous JASS surveys, a lower proportion of women are working in each age category compared to men, as shown in Figure 1.2.

Figure 1.2 Employment by age and gender (percentages)

100 80 60

40 20 0

Employment by industry

The definitive analysis of employment by industrial sector is provided in the six-monthly Labour Market report (see www.gov.je/statistics), which is compiled from  company  returns  (indeed  it  is  a  census  of  all  companies  and  the self-employed).

As has been found historically, men dominate sectors such as Construction', Agriculture', Transport and communications' and Electricity, gas and water', accounting for about nine in ten of the workforce in each.

Women make up a higher proportion of the Public sector' and Private health and  education',  forming  two-thirds  (60%)  and  four-fifths  (79%)  of  these workforces  respectively.  Table  1.8  shows  the  distribution  of  the  genders across industry sectors.

Table 1.8 Distribution of the genders within industrial sectors.

Percent of sector by gender Men  Women

Agriculture & fishing  92  8 Construction & tradesmen  92  8 Electricity, gas and water  91  9 Financial services  43  57 Hotels, restaurants and bars  68  32 Private education and health  21  79 Public sector  40  60 Transport and communications  87  13 Wholesale and retail  54  46 Other  44  56 All sectors  52  48

Employment by age

Table 1.9 Distribution of age-groups within industrial sectors (percentages)

Agriculture & fishing*  46 7 8 32 5  3  0 100 Construction & tradesmen  1 15 30 30 19  4  0 100 Electricity, gas and water*  0 15 8 49 25  0  4 100 Finance  10 32 32 20 5  1  0 100 Hotels, restaurants and bars*  0 55 16 14 13  2  0 100 Private education and health  12 28 34 12 14  0  0 100 Public sector  8 19 24 31 17  1  0 100 Transport and communications 18 13 22 28 18  1  0 100 Wholesale and retail  20 23 23 20 10  4  1 100 Other  15 24 20 19 17  5  0 100 All sectors  12 25 26 23 12  2  0 100

*NB there were small numbers in these categories 0' indicates a positive value that is less than 0.5%

The make-up of each industrial sector by employee age shows there are particularly high proportions of younger age-groups working in Agriculture and fishing  and  Hotels,  restaurants  and  bars.  In  contrast,  there  are  high proportions of older age-groups working in Electricity, gas and water, whilst Finance, the Public sector, and Transport and communications have a more even spread of age-groups making up their workforce.

Hours of work

The average number of hours worked by full-time workers (defined as working 25 hours a week or more, not including overtime and meal breaks) was 39 hours per week. Taking into account part-timers (defined as working less than 25 hours a week), the overall average reduces to 37 hours per week.

There is a higher percentage (17%) of working women who work part-time (defined as working less than 25 hours a week) compared to men of whom only  4%  work  less  than  25  hours  a  week.  These  proportions  are  not significantly different to those found in JASS 2007.

Table 1.10 Hours of work: proportion of each gender who work part-time

Men  Women Percentage working less than 25 hours a week  4  17 Percentage working 25 hours a week or more  96  83 All  85  85

Type of employment

The survey asked respondents about the type of work they did in their job. Response choices included routine or manual occupations, technical and craft occupations, professional occupations and management roles. Table 1.11 outlines the distribution of employment types by gender.

Table 1.11 Type of employment by gender (percentages)

Men  Women Senior manager: e.g. finance manager , chief executive 14  2 Middle or junior manager: e.g. office manager, retail manager,  12  12

bank manager, restaurant manager, publican

Professional occupation: e.g. accountant, solicitor, medical

practitioner, teacher, nurse, social worker, police officer (sergeant or  29  32 above), software designer, fund administrator

Clerical or intermediate occupation: e.g. secretary, personal

assistant, clerical worker, call centre agent, nursery nurse, nursing  8  38 auxiliary

Technical or craft occupation: e.g. motor mechanic, plumber,  16  1 printer, electrician

Routine or semi-routine, manual or service occupation: e.g.

HGV/van driver, cleaner, porter, labourer, bar staff, postal worker,  22  15 machine operative, farm worker, sales assistant, receptionist

Totals  100  100

Minimum wage

A small percentage (2%) of people reported that they earned less than £6 per hour gross wage (i.e. before deductions are made for tax, social security, accommodation  and  food  provided  by  the  employer,  and  also  excluding overtime and bonuses). Of these people, the majority earned the minimum wage or above (the minimum wage was increased in April 2008 to £5.80 per hour). A very small number of people did report earning under the minimum wage. Whilst some of these reported being exempt from the minimum wage (for example because they are volunteers, or because the work is therapeutic) there was a very small number of people who self-reported that they are earning less than the minimum wage as their hourly rate.

Chapter 2 – Registration cards

Registration cards  

There is a proposal in the Migration Policy that all adult residents will be issued with a combined registration card. The card would include the holder's name, social security number and residential status. It would be used as identification for employers, housing and social security benefits.

JASS 2008 asked Jersey residents whether they thought the use of this card should be extended to also be an identity card for situations such as proving age, opening bank accounts and using public services. Four-fifths (80%) of people agreed with extending the card's use to being an identity card, with similar proportions of each age-group agreeing with this idea.

The questions went on to ask whether it would be acceptable to include a photograph of the holder on the card. Although one in twenty (4%) responded "Don't know", of those that expressed an opinion, half (50%) felt this was "Highly  acceptable",  with  another  38%  agreeing  that  this  would  be "Acceptable". Therefore, nearly nine out of ten people (88%) felt it would be "Acceptable" or "Highly acceptable" to include a photograph of the holder on the  card.  Only  one  in  twenty  (5%)  felt  that  this  would  be  "Highly unacceptable". The proportions in each acceptability category were similar across the age-groups.

With regards to the idea of including a higher security feature on the card, such  as  the  holder's  fingerprint,  there  was  slightly  less  agreement. Nevertheless, two-fifths (39%) of those who expressed an opinion said that this  would  be  "Highly  acceptable",  with  a  similar  proportion  again  (36%) responding that this would be "Acceptable". Therefore, three-quarters of those who expressed an opinion felt that having a higher security feature would be "Acceptable" or "Highly acceptable". The percentages given in this paragraph do not include around one in twenty (7%) who had difficulty answering these questions and responded Don't know' – these are included in Figure 2.1.

Figure 2.1 Acceptability ratings for different uses for a Registration card (including "Don't know" responses)

Including a photograph

Highly acceptable Acceptable Unacceptable Highly unacceptable Don't know

Including a higher security feature

0% 20% 40% 60% 80% 100%

Chapter 3 – Housing

Property types

Table 3.1 shows how Jersey's accommodation can be split into approximately three equally sized categories of flats or maisonettes (accounting for 34% of Jersey's  accommodation),  semi-detached  or  terraced  housing  (31%)  and detached  houses  (31%).  A  small  proportion  (3%)  of  the  Island's accommodation  exists  as  bed-sits.  These  proportions  were  also  found  in JASS 2007.

Table 3.1 Property types in Jersey

Percent of total accommodation in Jersey

Bed-sit  3 Flat or maisonette accommodation  34 Semi-detached or terraced housing  31 Detached housing  31 Total  100

Property age

About one in six (17%) people did not know when the property they lived in was built. Focussing on the remaining responses, Figure 3.1 shows that about a quarter of properties were built during or before the 1930s, whilst the other properties are fairly evenly split between the remaining categories.

Figure 3.1 Distribution of property ages (percentages)

40%

30% 27%

20% 16%

14%

13% 9% 10% 11%

10%

0%

Before 1940s or 1960s 1970s 1980s 1990s 2000 1930s 1950s onwards

States, Parish and Housing trust rental properties tend to be more recently built than owner-occupied or private rental properties, as Table 3.2 shows. Nearly half (48%) of those who were able to provide the age of their States, Parish or Housing Trust rental property said that it was built in 1980 or more recently, compared to a third (33%) of owner-occupied properties and a fifth (16%) of non-qualified accommodation.

Table 3.2 Property age by tenure (percentages of respondents who were able to report the age of their property – i.e. excluding Don't know' responses)

1930s 1940s

or  or 2000

Tenure  earlier 1950s 1960s 1970s 1980s 1990s onwards Total Owner-Occupied  27  9  14  17  9  10  13  100 SHtoautessin/Pg atrruissht /rent 5  16  14  17  22  17  10  100

Qualified private  31  11  10  15  8  8  16  100 rental

Nacocno-mqumaolifdieadti on  46  3  20  15  4  9  4  100 Total  27  9  14  16  10  11  13  100

Property size

The average number of bedrooms of properties in Jersey was found to be 2.6; a  quarter  (24%)  of  properties  were  one-bedroomed,  and  another  quarter (24%) had two bedrooms, whilst a third (33%) had three bedrooms. One in twenty Jersey properties (6%) were reported to have five or more bedrooms.

When comparing the number of bedrooms with the number of people in the household, one in ten (11%) had two or more bedrooms above the number of people  in  the  household  (for  example  if  there  were  two  people  in  the household, properties with four or more bedrooms would be in this category).

Two-fifths (40%) of properties have the same number of bedrooms as number of  people  in  the  household  (e.g.  a  two-person  household  having  two bedrooms). Nearly a quarter (23%) had one less bedroom than the number of occupants (e.g. a three-person household having two bedrooms), which might be expected for co-habiting couples with their families.

One in twenty (6%) households have two or more bedrooms less than the number of people in their household – for example a four-person household living with just one or two bedrooms, or a six-person household with just three or four bedrooms. Whilst these may be acceptable living conditions in some circumstances (for example a group of co-habiting couples, or couples with same-sex children), it is also possible that this represents a small percentage of households that could be considered as overcrowded'.

Table 3.3 Number of bedrooms compared to number of household occupants

Percentage of households

2 or more bedrooms above the number of occupants  11 1 more bedroom above the number of occupants  20 same number of bedrooms as occupants  40 1 bedroom less than the number of occupants  23 2 or more bedrooms less than the number of occupants  6 Total  100

The density of household occupancy varies somewhat by tenure. Table 3.4 shows the number of people by number of bedrooms, according to the tenure of the household. Where the number of people for each bedroom is one or less,  this  indicates  that  the  household  has  more  bedrooms  than  people. Those houses with more than one person for each bedroom will require at least two people (e.g. a couple or siblings) to share rooms. It is not possible to analyse levels of overcrowding without having both the age and gender of all children in the household, as well as relationships of the adults, but the trend towards  less  sharing  of  bedrooms  being  required  in  owner-occupied  and qualified rental accommodation is clear.

Table 3.4 Number of people per bedroom by tenure

Between one

One or fewer  More than two

and two people

people for  people for each  Total

for each

each bedroom bedroom

Tenure  bedroom

Owner-Occupied  78  22  0  100 SHtoautessin/Pg atrruissht /rent 62  37  1  100

Qreunatalilf i ed private  67  30  3  100 Nacocno-mqumaolifdieadti on  48  44  9  100 Total  71  28  2  100

Energy use

Heating

Around a third of households (32%) use oil as their single main fuel for heating, and just over a third (39%) have electric heating only. One in ten households have gas (either bottled or mains gas) as their single main source of heating. Figure 3.2 illustrates this distribution, whilst Figure 3.3 compares these results with those of the 2006 survey.  

Figure 3.2 Distribution of heating fuel used by households in 2008

Solid Fuel

only None 2% 2%

Combination

excl. electric

5%

Gas only

10% Electric only

Combination  39% incl. electric

11%

Oil only 32%

Overall  the  comparison  of  heating  sources  for  homes  in  2006  and  2008 appears very similar. It should be noted  that the small differences seen, particularly in those with oil as their single main fuel, could be a result of the slightly different question format whereby in 2006 respondents were asked to choose just one source of heating, whereas in 2008 respondents were asked to tick all that apply'.

Figure 3.3 Comparison of heating fuel source in 2008 compared with 2006

60

2008 percent 40 2006 percent

39 40 38

32

20

11 5 10 13 5 1 2 3 2 0 0

Source of heating

As perhaps might be expected, the type of heating fuel used by households varies according to the type of property, with much higher proportions of flats and bed-sit accommodation relying on electrical heating only (see Figure 3.4) whilst over half (57%) of owner-occupied accommodation uses oil as the single main source of heating.

Figure 3.4 Heating fuel used by property type

Electric only Gas only

Oil only Solid fuel only

Combination including electricity Combination excluding electric

Detached

Semi-detached / terraced

Flat / maisonette Bedsit

0% 20% 40% 60% 80% 100%

Wall insulation

Nearly two-fifths (38%) of people were unsure whether their property had wall insulation, and analysing this by tenure showed that those in rental or lodging accommodation were least likely to know about their properties insulation. For example,  a  quarter  (23%)  of  people  in  owner-occupied  accommodation compared to two-thirds (64%) in States / Parish or housing trust rent, and over half in private qualified rent (56%) and non-qualified accommodation (56%), replied that they did not know what type of wall insulation their property had.

Of those that did know, nearly half (48%) said their property had cavity wall insulation, which is similar to responses in 2006 where 40% reported having cavity wall insulation everywhere' and another 14% had partial' cavity wall insulation. A new question in 2008 found that another fifth (22%) had solid wall insulation. Nearly a third (30%) reported that their property had no wall insulation, as shown in Figure 3.5.

Figure 3.5 Wall insulation by property tenure

Cavity wall insulation Solid wall insulation No wall insulation Owner-occupied 56% 22% 23%

States/Parish/

41% 14% 46%

Housing trust rent

Qualified private

24% 23% 53%

rental

Non-qualified

32% 24% 44% accommdation

0% 20% 40% 60% 80% 100%

Loft insulation

A  similar  result  was  found  compared  to  2006,  whereby  although  nearly three-fifths (59%) either did not have a loft, or were unsure whether their loft had  insulation,  of  those  who  had  a  loft  and  could  report  on  its  level  of insulation, a sixth (17%) had no loft insulation. A fifth (20%) of properties had loft insulation thicker than 150mm, whilst another 43% had 100mm-150mm thickness of loft insulation. For the remaining fifth (20%) of properties, their loft thickness was under 100mm.

Owner-occupied properties were the most likely to have the highest thickness of loft insulation, with a quarter (25%) having loft insulation over 150mm thick, compared to one in twenty (6%) of qualified rental homes.

Double-glazing

Nearly  three-quarters  (72%)  of  properties  have  full  double-glazing,  with another 14% having partial double-glazing. As can be seen from Table 3.5, these proportions have not changed significantly since 2006.

Table 3.5 Percentages of properties with full and partial double-glazing

Percentage of properties Extent of double-glazing:  2008  2006 Full  72  69

Partial  14  15 None  14  15

Additional energy-saving features

Around  half  (53%)  of  households  reported  having  a  hot  water  cylinder insulation jacket, and a sixth (16%) ticked that they had draught-proofing in their property. Nearly a fifth (18%) said that they had a condensing boiler, which is a particularly efficient type of central heating boiler.

Accommodation agreements

Two-fifths (40%) of people responded that  they were currently renting or lodging,  and  were  able  to  answer  further  questions  about  their accommodation agreements.

The  majority  of  these  people  (83%)  said  that  they  did  have  a  written agreement about their accommodation, which leaves a sixth (17%) who do not have a written agreement regarding their accommodation contract.

Analysing this further shows that whilst 14% of those residentially qualified households living in rented or lodging accommodation do not have a written agreement, this increases to 30% of those who don't have someone in their household with residential qualifications.

For those with written agreements, the large majority (94%) are happy that it adequately covers standard terms and conditions that would be applicable to their type of accommodation. However, one in twenty (6%) reported that it does  not.  The  most  frequently  identified  missing  term  was  regarding "maintenance" of the property (identified by nearly two fifths – 38%), whilst the conditions surrounding the deposit return and terms around what bills are and aren't included in the rent or lodging payment were also identified as missing by around a sixth of people with written agreements for their accommodation (15% and 17% respectively) .

Accommodation deposits

A  quarter  of  people  in  qualified  rental  (28%)  and  non-qualified  (25%) accommodation said they had  not been asked to pay a deposit for their accommodation.  Only  one  in  ten  people  in  the  category  for States/Parish/Housing trust rental had been required to pay a deposit for their accommodation. Overall around half of people (54%) had paid a deposit for their rented or lodging accommodation.

In terms of the amount of deposit required by landlords, this varied by size of property, as would be expected. As Table 3.7 shows, nine out of ten (90%) of one-bedroom accommodation arrangements required a deposit of £1,000 or less, whilst for a 3-bedroomed property the most common deposit amount required (for 47% of properties of this size) was between £1,000 and £1,500. For 4-bedrooms, the majority (54%) of deposits were over £1,500.

Table 3.6 Deposit amounts by size of accommodation (percentages)

Number of bedrooms  All Deposit amount  1  2  3  4  5+  sizes

Up to £500  42  21  11  3  0  27 Between £500 and £1,000  48  45  28  23  0  41 Between £1,000 and £1,500  10  12  47  20  0  18 Over £1,500  0  22  14  54  100  14 Total  100  100  100  100  100  100

Deposit Disputes

JASS 2008 asked all people, whether or not they were currently in rented accommodation, whether they had had a dispute over the return of a deposit anytime in the last 5 years. One in twenty (5%) said that they had had a deposit  dispute.  The  majority  of  these  (80%)  were  regarding  qualified accommodation,  and  only  one  in  five  (20%)  was  for  non-qualified accommodation,  although  it  should  be  taken  into  account  that  there  are around  three  times  more  qualified  rental  accommodation  units  than non-qualified.

A very small number of people reported having more than one dispute over accommodation deposits in the last 5 years. Including all disputes, around half (48%) were reported as being "Not resolved – the deposit was not returned". One in twenty (5%) reported going to Court to resolve the dispute. A third (35%) were resolved between the landlord and the tenant/lodger, whilst the remaining 12% were resolved through other means, such as through the Citizen's Advice Bureau or another similar organisation. It should be noted that this specific question, for just those respondents who have had a dispute in  the  last  5  years,  involved  a  fairly  small  number  of  around  4%  of  all respondents.

Chapter 4 –Travel within Jersey

Car Ownership

The number of cars per household has increased from the figure of 1.48 recorded by the 2001 Census. JASS 2005 found the average number of cars and vans per household to be slightly higher than in 2001 at 1.54, whilst JASS 2008 has found that on average Jersey households now have 1.57 cars, suggesting an increasing trend.

Whilst one in ten households (11%) have no car, three-quarters of households have one or two cars (74%). Table 4.1 shows the distribution of the number of cars that households have by the number of adults in the household.

Table 4.1 Number of cars per household, by number of adults in the same household (percentages)

Number of adults in household

Number  5 or

of cars  1  2  3  4  more  All households 0  27  7  3  1  0  11

1  61  33  15  16  12  37

2  10  51  40  34  13  37

3  1  7  33  24  20  10

4  0  2  6  17  34  3

5 or more  0  1  3  8  21  1 Total  100  100  100  100  100  100

When analysing number of cars by the number of people aged 16 or over in the household, half of households (49%) have the same number of cars as adults. Less than one in ten (8%) households have one car more than the number of adults in the household. A small proportion (3%) have at least two cars more than the number of adults in the household.

St. Helier was the Parish with the greatest proportion of households without a car, at around a quarter (Annex I should be consulted for details on statistical uncertainties with Parish level data).

Table 4.2 Proportion of households with no car, by parish

Percent of households with no car Grouville  11

St. Brelade  5

St. Clement  7

St. Helier  24

St. John  6

St. Lawrence  5

St. Martin  4

St. Mary  1

St. Ouen  3

St. Peter  2

St. Saviour  10

Trinity  1

All Parishes  12

Getting to work

Over half (55%) of people who travel to work drive themselves, whilst one in twenty (5%) have a lift in another person's vehicle. Similar proportions cycle to work (8%) or catch a bus (5%). Across the Island, around a fifth of people (22%) walk to work – but this mode of getting to work is more common for those living near town as shown by the proportions living in St. Helier and St. Saviour who walk to work, a half (49%) and a third (33%), respectively.

Table 4.3 How people get to work (percentages)

Percent excluding those Mode of transport  Percent  who do not travel to work

No need to travel to work*  33

Car or van as driver  37  55

Car or van as passenger  3  5 Motorbike/moped  3  5 Walk  15  22 Cycle  5  8

Bus  3  5 Taxi  0  0 Total  100  100

*this includes those who live at their place of work and people who do not work

Respondents were asked to identify how many adults and children were in the car at the beginning of their journey to work, if they travelled by car or van. Two-thirds (66%) reported sole-occupancy – that it is just themselves in the car at the beginning of their journey. For a further fifth (21%), there was one other person in the car having a lift to work or school. One in ten (9%) of cars held 3 people in total at the beginning of the journey to work.

Table 4.4 Distribution of how many people are in the car at the beginning of an adult's journey to work (percentages)

Number of children in car

Any number of Number of adults in car  0  1  2  3  4  children

1  66 9 5 1 0 81

2  12 2 2 0 0 17

3 or more  2 0 0 0 0 2 Any number of adults  80 11 8 1 0 100

Getting to school

A quarter (27%) of households in Jersey have children who are at school. The mode of transport used to get to school can be seen to vary according to the age of the child, as Figure 4.1 shows. Four-fifths (81%) of pre-school children go to school in a car, two-fifths (40%) as a specific journey to the school and over a third (35%) being dropped off on a parent's way to work. One in twenty (6%) get a lift to school with another household. Nearly all the remaining pre- schoolers (18%) went to school on foot.

Moving up through the age groups to primary school, secondary school and onto sixth-formers, the percentages of these children who travel to school by car (either with a parent on their way to work, or as a specific journey) reduces, school bus use increases up to a quarter (26%) of sixth-formers. The percentage  of  children  who  walk  to  school  remained  fairly  consistent  at around 20% for those aged 16 or under but dropped to just one in eight (12%) sixth-formers. It is worth noting that length of journey to school likely increases as children move up through the educational system, given that there are fewer, larger secondary schools compared to more, smaller, local primary schools.

Figure 4.1 How do children in your household get to school by age-group (percentages)

Car (with parent as part of their journey to work)

<5 years old

Car (with parent as a specific journey to school) Car (lift in another household's car)

5 - 10 years

Walk

School Bus Main Bus Cycle Motorbike

11 - 16 years

17 - 18 years

Other (e.g. driving 0% 20% 40% 60% 80% 100% themselves)

The Bus Service

TextMyBus

On 1st February 2008, Transport and Technical Services, in association with Connex (Jersey) Ltd, launched the "TextMyBus" service. Every bus stop in Jersey has had a four-digit code painted on the road. Bus service users who text this stop number to 66556 would then receive a text message reply with real time information of when the next two buses will be arriving at the stop.

JASS 2008 found that nearly three-fifths (59%) of people were aware of this service. Perhaps unsurprisingly, there was a larger proportion (78%) of those who went to work by bus being aware of TextMyBus, compared to people who did not use the bus to get to work (62%).

Of those who were aware of the TextMyBus service, only one in eight (13%) said that they had used it.

A quarter of survey respondents (24%) felt unable to rate the service, ticking the response "Don't know". However, of those who were able to give a rating, three-quarters (76%) rated this service as "Quite useful" or "Very useful". The TextMyBus service was rated slightly higher by those people who had used the service compared to those who hadn't, as Figure 4.2 shows.

Figure 4.2 How do you rate the TextMyBus service? (excluding "Don't knows") by who has used the service

Very useful Quite useful Not very useful Not at all useful

Yes 45% 43% 8%

No 23% 51% 19% Everyone 26% 50% 17%

0% 20% 40% 60% 80% 100%

Liberation Station

Around  half  (49%)  of  people  have  used  the  new  Bus  station,  named "Liberation Station", opened on 30th September 2007 and replacing the old

"Weighbridge Station". A third felt unable to give a rating, but of those who did, three-quarters (75%) rated it as "Very good" or "Good", and another fifth (19%) as "Adequate". Less than one in twenty (2%) rated it as "Very poor". Overall, the "Good" and "Very good" ratings were slightly higher for those people who have used the station, as shown in Figure 4.3 below.

Figure 4.3 How do you rate Liberation Station, by who has used the service (excluding "Don't knows")

Very good Yes

Good Adequate Poor Very poor

No Everyone

0% 20% 40% 60% 80% 100%

Excluding those who "Did not know", the majority of the remaining people (91%) felt that it was "Very easy" or "Easy" to find out information at Liberation Station. Only 1% felt that it was "Very difficult".

The distribution of ratings remained similar across different subgroups of the population such as age and gender. However, it was noted that those people born  in  Portugal  rated  finding  out  information  at  Liberation  Station  more difficult than people born in Jersey, Britain and other European and world countries.

Figure  4.4 How  easy  is  it  to  find  out  information  at  Liberation  station? (excluding "Don't knows")

Very easy Quite easy Quite difficult Very difficult

0% 20% 40% 60% 80% 100%

Around nine out of ten people (88%) agreed that Liberation Station is better than the Weighbridge bus station was. This proportion was slightly higher for those who had used Liberation Station, compared to those who had not used it (92% compared with 82%).

Table 4.5 Do you think Liberation Station is better than the Weighbridge? (percentages)

Have you used Liberation Station?

Yes  No  Everyone Do you think Liberation Station  Yes  92  82  88 is better than the Weighbridge?  No  8  18  12

Chapter 5 – Parking

Parking for work

Two-thirds (66%) of people who drive to work have their place of work in town. A quarter of these (25%) park in public multi-storey car-parks, whilst two-fifths (44%) have private free parking provided by their work. Figure 5.1 shows  the  distribution  of  where  people  park  in  town  for  their  work.  The distribution is not significantly different to that found in 2006.

Figure 5.1 Where do you park for work in town?

Other

public

car-park

14%

Private ulti- free

rey  parking

provided 25% by work

44% Private

parking

you pay

Other  for

parking 15%

3%

Parking for shops

Two-thirds (65%) of people in Jersey go to town once a month or more to go shopping. The majority (56%) parked in multi-storey car-parks whilst another quarter (26%) parked in other public parking areas. Only one in ten (9%) used private parking paid for by their work when they went shopping, and one in twenty  (6%)  had  their  own  private  parking  that  they  paid  for.  Again  this distribution is not significantly different to that found in 2006.

Figure 5.2 Where do you park for shopping in town?

Private parking paid

Other public  for by work parking 9%

26% Private parking you

pay for Multi-storey  6%

public  Other

parking 3%

56%

Parking Availability

Respondents were asked to rate the availability of parking when shopping in town. Around a quarter of people said that they did not use 1 hour and 3 hour parking  zones.  The  proportions  of  people  not  using  the  various  types  of parking are shown in Figure 5.3.

Figure 5.3 Percentage of people who responded "Don't know/Do not use" when asked to rate the availability of types of public parking

Overnight public parking 57%

All day public parking 40%

Public parking up to three hours 23%

Public parking up to one hour 26%

Public parking up to 20 minutes 38%

0% 10% 20% 30% 40% 50% 60%

Excluding people who did not use, or were unable to rate, the car-parks, overall less than half of people considered it "Very easy" or "Easy" to find a space. The easiest type of parking to find a space in was overnight parking, where nearly three-quarters (71%) felt it was "Very easy" or "Easy". The most difficult types of parking zones were 20 minute parking (18% considering this "Very  easy"  or  "Easy"  to  find)  and  one  hour  parking  (25%).  Figure  5.4 illustrates the ratings given for each type of parking required.

Figure 5.4 Rating the availability of public parking (excluding "Don't know/do not use"), percentages

Very easy Easy Overnight public parking

Difficult Very difficult

All day public parking Public parking up to three hours Public parking up to one hour Public parking up to 20 minutes

0% 20% 40% 60% 80% 100%

Paying for Parking

The majority of people who park in town (79%) use paycards as the means of paying. Nearly one in ten (8%) have free parking, whilst a further one in twenty (4%) have a season ticket for parking. A similar proportion (6%) pay privately for parking in town, whilst the remaining 3% use parking provided by their employer.

Whilst the majority of people found the paycard or season ticket payment system to be "Convenient" (59%) or "Very convenient" (19%), nearly a quarter considered it to be either "Inconvenient" (15%) or "Very inconvenient" (8%).

Figure 5.5 Rating the convenience of the paycard or season ticket payment system (excluding "Don't know/do not use"), percentages

Very convenient Convenient Inconvenient Very Inconvenient 19% 59% 15% 8%

0% 20% 40% 60% 80% 100%

Respondents were asked what payment method for public parking they would prefer. Whilst the largest proportion (62%) said they were happy with the current  system  and  didn't  want  change,  the  remaining  two-fifths  (38%) indicated that they would prefer other methods of payment. Table 5.1 outlines the methods in order of preference. It should be noted that three of the categories – "Pay at a machine", "Pay on exiting the car park" and "Free parking"  were  not  given  as  a  response  option,  but  a  number  of  people identified these in the "Other – please specify ." option, so that these could be grouped together in the analysis, and are shown as separate categories in Table 5.1. As with questions of this type, it is possible that if these responses had been given as explicit response options, they might have received a higher proportion of the responses.

Table 5.1 What payment method for public parking would you prefer?

Percent Happy with paycard or season ticket system, don't want change  62

Pay by account (a system that records your car within the car

20 park and charges you accordingly)

New monthly season ticket

5 Monday-Friday only, priced accordingly

Other - "Pay at machine"  4 Other - "Pay on exit"  3 New consecutive 5-day scratch-card  2 Other - "Free parking"  2 New quarterly season ticket  1 Other  1 Total  100

Parking Control

JASS 2008 investigated what parking issues were of a particular concern in town. Eight possible issues were rated according to whether people felt they were a "Major problem", a "Minor problem", or "Not a problem". There was also the choice to respond "I don't know". The results of this question are given in Table 5.2, and the ratings (excluding those who responded "Don't know") are illustrated in Figure 5.6.

As can be seen in Table 5.2, people are least aware of whether misuse of paycards and parking in disabled bays are a problem in Jersey, as two-fifths (40%) and a third (33%) were unable to give these issues a rating. People were more aware of whether vehicles causing obstructions and parking on pavements or yellow lines were a problem or not.

Table 5.2 How much of a problem is each of the following parking issues in town?

*(e.g. failing to display one, overstaying time paid for, changing paycards hourly in 1 hour zones)

In terms of the issues which were identified as being most problematic in Jersey, and excluding "Don't know" responses, vehicles causing obstructions was rated as the most problematic issue, with two-fifths (43%) of people considering it to be a major problem, and a similar proportion (44%) reporting it to be a minor problem. Giving similar levels of concern to people was parking on yellow lines. Misuse of paycards, for example failing to display one properly, was considered to be the least problematic parking issue, relative to the other given issues, although over half still felt this was either a minor (46%) or a major (14%) problem.

Figure 5.6 shows the parking issues in order of the level of concern for each.

Figure 5.6 How much of a problem is each of the following parking issues in town?

Respondents were given the opportunity to identify "Other" concerns, not given as explicit choices in the question. Fewer than one in twenty (4%) identified another concern. However, within this group, the four issues that were most frequently identified were "Not enough parking", "Large cars/4 by 4s", "General bad parking", "Misuse of child/parent spaces".

Parking Control Officers

Around a fifth (20%) of people chose the "Don't know" response when asked to rate aspects of Parking Control Officers work. Of the remaining responses, more  people  felt  that  the  working  relationship  between  Parking  Control Officers and the public is good than those who did not (60% compared to 40%). There was a similar split between those who agreed that they were confident that they would be treated fairly by a Parking Control Officer (61%) compared to those who disagreed with this (39%).

The survey found greater agreement that Parking Control Officers do their job well (three-quarters, 74%, of people agreed with this statement), and that the current uniform presents the right image (again three-quarters, 78%, of people agreed with this statement).

Figure 5.7 To what extent do you agree or disagree with the following statements?

Strongly agree Tend to agree Tend to disagree Strongly disagree

"The working relationship between Parking Control Officers and the public is good."

"I think the Parking Control Officers do their job well."

"I am confident I would be treated fairly by a Parking Control Officer."

"I think the current uniform for a Parking Control Officer presents the right image."