Policing Plan 2017.

R.4/2017

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Contents

Page

1. Introductions

1. Foreword by the Chair of the Jersey Police Authority   3
2. Foreword by the Chief Officer of the States of Jersey Police   4
3. Foreword on behalf of the Honorary Police   5

2. About the 2017 Policing Plan   6
3. Key Strategies and plans

1. Keep people safe  8
2. A Police Service that is valued  13
3. Safeguard and support communities  16
4. Modernise the organisation   20

4. Resources for 2017  26

1. Introductions  

1. Foreword by the Chair of the Jersey Police Authority

2017 will be a year of transformation for the States of Jersey Police. The most visual  This focus on digital efficiencies will also be  aspect of this will be the phased move into the new Headquarters. This will be a  reflected  in  the  priorities  of  the  Police  in  challenging transition, the logistics of which are not to be underestimated. The new  tackling digital-enabled crime. Cyber-bullying,  building will provide a platform from which the States of Jersey Police can deliver a  intimidation, frauds and other types of crime remind us that criminals have also better and more efficient policing service. The oversight of which is the primary  embraced the electronic age and the States Police recognise that by addressing it responsibility of the Police Authority and it is one which is taken very seriously,  as a priority within this plan. Other aspects of crime prevention and detection also particularly during a time of increased pressure on the public finances.  need to be addressed, not least of which is domestic and sexual violence, together

with the myriad of other offences that the States Police deal with on a daily basis: I am pleased to report that the States of Jersey Police have reacted positively to  drugs, thefts, assaults and helping to care for vulnerable people, a large number of the changes required of them as part of the States of Jersey Medium Term Financial  whom suffer from mental health issues of various types. This latter demand on the Plan and have devoted a substantial amount of senior management time not only  services of the States Police continues to be a source of concern for the Authority in delivering a continued first-rate service, but also doing so in an innovative way  as we recognise the importance of the role, whilst retaining our belief that Police which will deliver what Islanders need. In blunt terms, some services will inevitably  cells should not be considered as a place of safety' for vulnerable people. The be effected, but the main focus has been on the development of a new policing  work undertaken between the Police, Health and Social Services and other partner model which is based on an actual assessment of need. This involves consideration  agencies will deliver alternatives in 2017 and that can only be considered a good of the perceived or actual threat, harm, risk, the level of investigation required, any  thing.

potential vulnerabilities of the persons involved and finally whether there is an

opportunity for engagement. These THRIVE principles will allow the police to  The recently published Jersey Opinions and Lifestyle survey contained several assess whether a response is required and what level of response is required. The  questions about neighbourhood and personal safety. We were pleased to see that Authority has been involved in the planning for the delivery of this new operating  the questions used were similar to what we asked the public in 2015. We are model and I am confident that it will continue to deliver the high standards of  encouraged by the results and are pleased to be able to use what the public are policing that the Island deserves.  telling us to focus the delivery of policing services into the areas that matter to the

public. The JPA believe that Jersey can be proud of its Police service and how it is There will also be continued improvements in the equipment and technology used  meeting the challenges and expectations of our community. 2017 will be a year of by the States Police for the prevention and investigation of crime. The public  change, but with the support of the public there is no reason why it should not be should now be used to officers being equipped with body-worn video, but, as with  a positive one.  the new operating model, much will be going on behind the scenes. A new  

communications centre and a desktop service team will ensure that calls are  

handled and prioritised appropriately. Officers will be increasingly able to file  

reports electronically while still on patrol, reducing the time needed to be spent at  Jonathan White  the station and cutting down on bureaucracy.  Chairman  

2. Foreword by the Chief Officer of the States of Jersey Police  

Policing in Jersey is considerably more than simply responding to emergencies,  In  parallel  to  our  policing  investigating crime and bringing offenders to justice. Much of our work is now  responsibilities,  much  of  in direct support to the most vulnerable people in our community, as we  2016  has  been  spent  remain the service of first and last resort'.  reviewing  our  finances.  

The budget reductions we  In recent years the States of Jersey Police has successfully introduced a number  face  for  2017–2019  have  of important initiatives as well as fostering strong working relationships with  required us to take a long, hard look at both the services we currently provide, key partners for the overall benefit of the Island. In addition to seeing the  as well as how we deliver them. Whilst never an enjoyable task, I have been levels of recorded crime reduce, we have also built a strong relationship with  tremendously impressed by the way my officers and civilian staff have dealt the public that is based on trust and transparency, and which is supported by  with this challenging task, as well as the innovation they have shown and plans our continuing investment in social media. In return, and according to the  we have developed.

Jersey Opinion and Lifestyle Survey (JOLS, 2016), islanders think we're doing a

good job and have never felt safer.  As a result, we have already started a process of widespread reform which will Our policing priorities will remain broadly the same for 2017, reflecting the  continue into 2017 and beyond. Central to these changes is the introduction public's requirements and expectations from their Police Force. For example,  of new mobile technology that will enable officers to complete the majority of we will:  tasks without having to return to Police Headquarters. In a typical year, we

• Respond to emergencies, tackle drugs, keep the roads safe, protect  manage about 14,000 incidents and we have also looked at how we prioritise vulnerable people, and investigate financial and other crimes.  and respond to these demands, to ensure that we use our reducing resources
• In direct response to the Jersey Opinion and Lifestyle Survey, further  as efficiently and effectively as possible. These two initiatives, when combined accelerate our plans to promote greater digital safety for islanders.  with the move to our new Headquarters, will mark an era of transformation for
• Continue  to  support  and  protect  vulnerable  people,  in  particular  the States of Jersey Police and start to drive new ways of working for police focusing on child sexual exploitation, missing persons, sexual assaults,  officers. I am determined that public safety will only be enhanced by these domestic abuse, and people suffering mental health conditions.  reforms.
• Focus on further developing our community policing presence, better

understanding equality and diversity issues, including the prevalence

of hate crimes' within the Island.  Finally, I would like to thank all islanders for their continued support, which I

come across personally during my daily patrols.

The Jersey Independent Care Inquiry is due to publish its report towards the

end of 2016, and we will need to consider its findings in 2017 before developing  Mike Bowron, QPM

appropriate responses, including any associated resource requirements.  Chief Officer of Police

3. Foreword on behalf of the Honorary Police

We are delighted to again have the opportunity, on behalf of the Honorary Police of the 12 parishes, to contribute to the States of Jersey Policing Plan.

Community policing, and safeguarding our community, has always been the role of the Honorary Police. We are pleased to report a continuing and strengthening relationship with our States of Jersey colleagues, especially through the SOJP community officers who are linked to parishes, as we all seek to meet the current and ever changing demands of policing.

Our aims are the same – we share the same communities – and we police the same laws. We also face the same challenges in terms of resourcing, modernisation and the ever increasing demands of our parishioners.

Whilst budgets may define the future shape of the SOJP, each Parish looks to its parishioners to support and maintain the Honorary Police service it can provide. Members of the Honorary Police come from all walks of life and assist their community by maintaining law and order but also enabling many events to proceed smoothly. Many members work full time and we acknowledge the encouragement and support of their employers which permits them to serve and, in so doing, to acquire skills and training which are all transferable to the workplace.

Whilst policing demands continue to change, the structure of the Honorary Police remains the same with Centeniers, Vingteniers or Constable's Officers elected by parishioners. The Connétable s remain responsible for the efficient and effective policing of the Parish and the Chefs de Police have responsibility for operational matters to deliver the policing needs of the parish.

The diversity and range of experience of members of the Honorary Police is a strength of which it can be proud and we welcome enquiries from parishioners interested in supporting their Parish as we work with the SOJP in delivering community policing in the island.

Len Norman, Chairman, Comité des Connétable s Danny Scaife, Chairman, Comité des Chefs de Police  Hugh Raymond, President, Honorary Police Association  

2. About the 2017 Policing Plan

1. Developing this Plan

Jersey has a growing and diverse population of approximately 108,000. As such it is important that the  Approach to developing the 2017 Policing Plan services provided by the States of Jersey Police remain visible, accessible and responsive to local  

cultural and community needs.  Business,residents, workers

and visitors expectations Aimsand ambitions As similar to previous years, in developing the 2017 Policing Plan, the Jersey Police Authority and

Chief of Police have:  Partnership and  Priorities

• Reviewed the current threats and risks posed to the Island  stakeholder commitments
• Considered the feedback received from the 2015 Jersey Police Authority Survey  2017
• Listened to key partners and stakeholders  intCelrilime gentcree anndas laynsids  Policing  Risk management
• Incorporated direction and policy from the States of Jersey Corporate Management Board,  Plan

Council of Ministers, and States Employment Board  JersUKey na'st icoonnatlri pboulitciionng tefo ftohrte  People plan

• Where appropriate, included the direction, research, advice and learning offered by the College of Policing and UK Constabularies  SHtoame tesoAff fJaersirsey M sintraistter eg&ic  Financial planning
• Continued to take stock of what was achieved over the past few years and reviewed the

impact of new initiatives on service delivery

2. Listening to the Public  

The States of Jersey Police will respond dynamically to the results from the 2016 Jersey  Lifestyle and Opinions Survey (JOLS). One key area that they will focus on is on the  feedback received from the public in response to the question as to what the priorities  for the Police should be. As can be seen from the diagram opposite, the two policing  activities with the greatest proportions (around 90%) of people who felt they should be  given a very high or high priority were :

• Responding to major incidents and emergencies, and  
• Protecting vulnerable people (for example, tackling domestic violence, child  abuse, sexual assaults, and missing people etc.)  

2. Accountability and Performance Measurement

This plan not only sets out the key policing priorities, but also includes measurable activities and actions for the Police to deliver during 2017. This provides a framework against which the Jersey Police Authority can hold the States of Jersey Police to account for their performance.  

3. Structure of the 2017 Policing Plan

This Policing Plan has been structured into the similar sections as in 2016. Each section starts with a short  overview and is then supported by more detailed action plans. The action plans have also been heavily  influenced by a strategic assessment which identifies high risk / high harm policing themes that require attention  in 2017, whilst not forgetting the need to continue with business as usual' and other responsibilities placed  upon the SOJP.  

4. Business as Usual

It is not possible to document all the policing activities that will take place during 2017. As such, this plan includes some examples of day-to-day Police activities whilst focusing mainly on areas that are changing or being developed. Amongst a wide variety of activities that the States of Jersey Police deal with, the list below (which is not exhaustive) provides an example of the routine, ongoing work which is carried out:

• Approximately 14,000 Police incidents are recorded, prioritised and managed each year.  
• The average Police response time for Code 1 (highest priority) calls is less than six minutes, and  for Code 2s it is less than one hour.  
• Respond to on average 150 nuisance/antisocial behaviour incidents a month.  
• Respond to on average 105 concerns for welfare/mental health incidents every month.  
• Respond to on average 43 missing person reports per month.  
• Attend on average 106 Road traffic collisions per month.  
• On average 250 crimes are committed every month.  
• Approximately 350 stop checks' are carried out each month.  
• On average 285 Road Traffic Offences are committed per month.  
• Victim and witness care services are provided to approximately 150 people at any time.  
• The Police write to victims of crime to obtain feedback on the services provided.  
• Each officer is required to keep in regular contact with the victim of crime whilst investigating  the incident.  
• The Force on average manages 77 sex offenders.  
• On average there are 22 high risk domestic violence incidents per month.  
• The Community Policing Team actively seek out the views and concerns from under- represented groups in the Island.
• In addition to reports in the local media, the Police keep the public up to date via social media and have over 22,000 Facebook followers and over 9,000 Twitter followers.

3.1 Keep people safe

During 2016, the Police commenced the introduction of a new Operating Model. A key feature of this model is based on the principle of ensuring that individuals, communities and victims at the heart of the Police's work, with the deployment of resources made using the THRIVE principles. This assesses the Threat, Harm, Risk, Investigation opportunities, the Vulnerability of the victim and opportunities for Engagement. It is planned that these principles will be used to guide all police activities, including the management of investigations and daily tasks.

In addition to developing a daytime patrol strategy (in support of the introduction of Operation THRIVE), SOJP will also continue to develop new strategies with relevant partners to help maintain and enhance public safety, particularly in the Night Time Economy. This will include (amongst other initiatives) better engagement with the licensing trade and more effective joint/partnership working (for example, Operation Taurus, which involves the closure of streets around Mulcaster Street on a Friday and Saturday night).

Anti-social behaviour (ASB) can affect anyone and everyone. ASB can involve issues ranging from noisy neighbours and drug and alcohol-related disorder, through to acts of criminal behaviour such as damage to property of graffiti.

Whilst antisocial behaviour incidents have fallen year on year, they still account for over 20% of reported incidents and can severely affect an individual's quality of life: as such they remain a high policing priority.

Tackling Drugs and Alcohol Related Incidents

SOJP will look to help to reduce substance misuse via active participation in the newly formed Drug and Alcohol Advisory Team (DAAT), as well as implementing a drugs action plan aligned to the strategy of DAAT. The Force will also maintain its intelligence lead approach to combatting the importation of drugs and other activities associated with Organised Crime Groups.

SOJP will introduce the #RU2Drunk initiative in partnership with Devon and Cornwell Police. SOJP will also support the Prison Me No Way charity with their DRINKAWARE initiative. Set against these initiatives, SOJP will continue with its robust approach to enforcing alcohol related incidents, in particular in support of the Night Time Economy.

Road Safety

SOJP will continue to raise awareness of road safety issues by a combination of campaigns and a mixture of education and enforcement activities through the year. This includes targeted media campaigns, raising awareness generally and improving Police skills to investigate incidents involving serious or fatal road traffic collisions.

Digital Crime  

It is clear from the JOLS survey that over 60% of respondents felt that helping protect  Jersey from digital crime was a very high or high priority task for the Police. Four in ten  adults (41%) were very or fairly worried about being a victim of digital crime such as  online fraud, cyber bullying or scams.  

Over 30% of Fraud cases reported to the States of Jersey Police in 2014 and 2015 were as  a result of digital-crime. The SOJP, together with their colleagues in Guernsey, are joining  forces with get safe online' to give islanders advice on how to stay safe, with a direct link  from the homepage of Jersey and Guernsey police websites.  

As such SOJP will accelerate its plans to improve education and awareness of how to  prevent digital crime.  

Get Safe Online Day, now in its eleventh year, is about raising awareness of online  security issues and giving consumers the information they need to use the internet safely  and confidently. For more information on Get Safe Online Day, please visit:  www.getsafeonline.org

In addition, education on digital security issues continues in schools and businesses, as well as SOJP attending relevant conferences and trade fairs in order to promote on-line safety.

Financial Crime

SOJP will implement the recommendations from the recent publication of the Money Val report, subject to the availability of additional resources. The Police will also contribute to and participate in the Island's formulation of a National Risk Assessment of financial crime as required by the International Anti-Laundering Standards. To further enhance the Force's preparedness and response to all aspects of cyber dependent and cyber enabled crime (digital crime), the Police will embed the Force Cyber Policing Strategy and Action Plan.

States of Jersey Police - Plans for 2017

1. Protecting the Public

1. Maintaining Public Safety

2. Help Promote Safer RoadUse through Education and Enforcement

3. Preparingfor Emergencies

4. Digital and internet enabled crime

2. A Police Service that is valued

Profile of people who came into contact with Policing has always been carried out with the consent of the Communities in  SOJP (JOLS, 2016)

which they serve. The public needs and expects a seamlessly efficient and  30% effective police service.  

25% It is encouraging to note that from various surveys carried out, a high  20%

percentage of victims of crime are satisfied with the service they receive and  

agree that they are taken seriously. The latest 2016 JOLS survey show that four- 15% fifths (82%) of adults agreed that the States of Jersey Police did a good job of  

policing in Jersey. In addition, of the adults that had contact with the police,  10% around nine out of ten agreed at some level the officer was either helpful, polite  5%

or listened to what they had to say.  

0%

Jersey Independent Care Inquiry  16-34 yrs 35-44 yrs 45-54 yrs 55-64 yrs 65+ yrs All Once the findings of the Jersey Independent Care Inquiry are known, a plan will  • One in five (19%) of adults had some contact with the police in 2015.

be put in place to implement the recommendations made, subject to the  • Of those who had contact, around nine out of ten agreed that the availability of additional resources. The Police will also implement the

recommendations from the Small Island's Inspection into the response to  officer was helpful, polite and listened to what they had to say. children experiencing domestic abuse.

Responding to demand

the demand for Police services from the public. This has resulted in re- SOJefficienemerP gwill encyt ancodcallntineffecs u(9etiv9to9e re) wmspoithaninnner.d 1 t0oThe m callinFus frotrceeso. Them w tilhl ree copspnutinbolinc useane ttodo re partn prispooriers ntyd tcallino all a s will timely, In 2015, SOJP completed a significant review into how it assesses and manages

organising its traditional approaches and introducing a new priority system that  continue to have a response time within 60 minutes.

answers the Threat, Harm, Risk, Investigation, Vulnerability and Engagement

(THRIVE) needs of incidents and victims.  Professional Standards

In addition to progressing a new complaints and discipline law in consultation Implementation of the majority of these changes were completed in 2016 and in  with the HA Minister and Law Draftsmen, the SOJP will continue its

2017 further changes will take place to embed and enhance SOJP's on-line  organisational learning and take action in relation to complaints made by the services, appointments system, or through a new desktop investigation service  public against the SOJP and it officers.

where it is not necessary for an officer to attend an incident.

States of Jersey Police - Plans for 2017

2. A Police Service that is valued

1. Responding to demand for Police Services

2. Implementation of Reviews and Inspections

3. Improving Quality of Service

4. Professional Standards

3. Safeguard and support communities

It is imperative that the public is confident in the policing and community safety services they  receive, in order to avoid suffering unnecessary fear of crime. A force's effectiveness is  assessed how they achieve this goal, is in how it carries out its responsibilities including  cutting crime, protecting the vulnerable, tackling anti-social behaviour and dealing with  emergencies and other calls for service.  

Community Engagement  

Success was achieved in 2016 in developing and improving community relations through the  Community Engagement strategy. Work will continue on these successes, with further  enhancements planned for the Police's approach to Equality and Diversity.  

A key area for development is building relations with young persons and the issues that affect  them with the aim of giving them a louder voice'. It is proposed to set up a Police/Young  People engagement panel to focus and discuss all related issues.  

Safeguarding vulnerable people

Domestic and sexual abuse can require several agencies to work together to support victims and ensure their safety, health and wellbeing. The States of Jersey Police will continue do all it can to make reporting of domestic and sexual abuse as straightforward as possible. They will continue to help victims of crime to cope and recover from this experience through an integrated victim care approach. They will seek to identify and manage harm or potential harm to vulnerable and repeat victims from the first point of contact and influence the way agencies work together to provide efficient and effective support to victims. As part of this process, the Police propose to establish a Sexual Assault Referral Centre (SARC) that provides victims of sexual assault with support and advice from across a wide range of services, including health, housing, education and the criminal justice process, leading to an increase in prosecutions.

Once the findings from the Jersey Independent Care Inquiry are known, the Police will review any lessons that can be learned.

The States of Jersey Police has in place a clear procedure for responding when children are reported missing or absent. During 2017, the SOJP will work with other agencies to identify a strategy to reduce the number of persistent offenders.

In addition to improving victim support, SOJP will also aim to increase the success rate of Criminal Justice outcomes for cases that are taken to court. In consultation with partners, the Police will continue to offer practical and emotional support to victims through the criminal process. This will be assisted by fully integrating the Victim and Witness and Victim Support Service teams.  

3. Safeguard and support communities

1. Promote Greater Community Engagement

2. Responding to Mental Health

3. Listen to and work with Communities

4. Terrorism and illegal immigration

6. Safeguard vulnerable people

7. Safeguarding Information

4. Modernise the Organisation

2017 will be dominated by the move into the new Police Headquarters in February and March. It  will provide the platform for a more efficient and effective Police force, as well as enabling new  ways of working in the future. Whilst a significant amount of work has already taken place in  during 2016, much work remains to achieve a successful transition, whilst still carrying on with  business as usual policing activities.  

It is acknowledged that it may take a little time to embed key Police operations into the new  premises, with its new Force Control Room and new Custody Suites, as well as adjusting to having  everyone under the same roof for the first time.  

Savings and Efficiencies  

In line with many other States of Jersey Departments, the SOJP is faced with reductions to their  annual budgets going forward to 2019. As approximately 85% of expenditure goes towards  officer and staff salaries, these reductions will require SOJP to reduce its workforce.  

A number of important initiatives have been developed to achieve these savings without unduly compromising public safety  or affecting the low levels of crime:  

• The Council of Ministers kindly awarded funding from Public Sector Reform funds to support the development of  

mobile technology for the States of Jersey Police. This project is now underway and, in addition to having to deliver  

a total £500k annual savings by 2019, it is also acting as a pathfinder for other States departments and enforcement  agencies. Mobile technology will enable officers to complete the majority of tasks without having to return to Police  Headquarters. This project includes re-engineering core police processes and activities, and a significant investment  

in new technologies.  

• We have also reviewed how we prioritise the demand for our services and our planned changes will enable us to use our  reducing resources more efficiently and effectively.  
• As part of the drive to improve efficiency and effectiveness, the States of Jersey Police will investigate opportunities  for multi agency collaboration (for example, facilitate the joint operations of the Police and Jersey Custom and  Immigration Service in the areas of surveillance and border control).  
• Internally the Police will continue to look at opportunities to implement its new Operating Model, as staff levels  reduce through natural wastage, as well as continuing to streamline working practices, as opportunities arise.  

These initiatives, when combined with the move to the new Police Headquarters, will mark an era of transformation for the  States of Jersey Police and start to drive new ways of working for police officers and civilian staff.

States of Jersey Police - Plans for 2017

Miles tone

Ref Objective Key deliverables dates Resources allocated Expected benefits

3.4 Transform and modernise the Organisation

1. Further Modernise Uniformed Operations Services

2. Further modernise Crime Services