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1240/5(2093)
QUESTION TO BE ASKED OF THE PRESIDENT OF THE HARBOURS AND AIRPORT COMMITTEE ON TUESDAY 11th MAY 2004, BY THE DEPUTY OF ST. JOHN
Question
- Would the President advise membersof the costof Jersey Harbours' Customer ServicesandSuppliers Survey andthe rationale behindthesurvey?
- The surveysheetmentions a Director ofJKLAssociates. Would the President confirm whether this is the same individual previously employed by the Harbours and Airport Committee on contract as a change consultant atthe Airport?
- Would the President indicate whether the results of this survey will bemade public?
Answer
- The rationale behindthe survey can best bedescribedby the words contained in the first two paragraphsof the covering letter sent to those invited to take part –
J e r sey Harbours offer a significant range of services to a wide section of the Island community and
visiting craft and tourists.
W e a r e continually looking at opportunities and ways to maintain as efficiently as possible these services
and where commercially viable to enhance and develop the services to our customers. Receiving feedback from the users of our services is vital to enable us to consider any appropriate changes.'
T h e total cost, including consultancy, materials, staff time and online computer design, was £2,840.
- Yes, I so confirm.
- Yes, the results of this survey will be made public.