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1240/5(6380)
WRITTEN QUESTION TO THE MINISTER FOR ECONOMIC DEVELOPMENT BY THE DEPUTY OF ST. JOHN
ANSWER TO BE TABLED ON MONDAY 20th JUNE 2011
Question
Would the Minister give details of the numbers of delays on rotation on Condor Ferries' northern and southern routes over the last 3 years including increases in the journey time of trips per route, broken down to show delays of longer than 30/60/120/240 minutes and also incidents of accidents and being towed into ports ?
Would the Minister give details of when the Condor Ferries Service Level Agreement was last renewed and advise whether both routes will be put out to tender when the current Agreement comes to an end?
Answer
Would the Minister give details of the numbers of delays on rotation on Condor Ferries' northern and southern routes over the last 3 years including increases in the journey time of trips per route, broken down to show delays of longer than 30/60/120/240 minutes and also incidents of accidents and being towed into ports?
Delays - Performance Data
The Deputy asks for operational information of a private company. Although it is not information that the Economic Development Department either do or indeed could readily collect, Condor Ferries supply regular summaries[1] to the Department. These show punctuality grouped in terms of times up to 15 minutes, 30 minutes, 1 hour and in excess of I hour. It is not possible to re- calculate these to show the "30/60/120/240" minute intervals requested by the Deputy .
The information attached[2] has thus been kindly prepared and collated by Condor Ferries.
The Deputy will be pleased to know that the Company has been asked by us and our colleagues in Guernsey to make similar data public and they are working on a final draft version of appropriate and meaningful summaries which will be published quarterly. By December 2012, these publications will conform to new standards complying with EU Regulation No 1177/2010 on Sea passenger Rights.
Incidents of accidents
The term accident' covers a wide range of events. In order to provide a manageable report the information has been limited to the legal definition of an accident that could be investigated[3]:
Date | Incident |
25 June 2008 | Condor Express: 3 year old child broke arm when he fell off the seat arm of his parent's seat. |
18 July 2008 | Condor Express: passenger sustained tendon damage to thumb in Duty Free shop (we understand in-patient surgery was required subsequently). |
28 July 2008 | Condor Express: Express was moored Elizabeth East Berth when HSC "HD-1" collided with stbd bow of Condor Express. |
5 Sept 2008 | Commodore Clipper: Contact with fender whilst berthing St Helier West berth resulting in dismounting of fender. (Adverse weather and tug in use). |
14 Nov 2009 | Commodore Goodwill: Loss of starboard anchor and cable off Jsy E coast whilst sheltering from storm force winds. |
16 June 2010 | Commodore Clipper: Fire in refrigerated trailer on Dk 3 whilst on passage Jy-Pmth (BMA/MAIB investigation ongoing). |
16 Dec 2010 | Commodore Clipper: minor contact with Duke of Normandy whilst the latter was assisting in berthing, damage to port fwd bulwarks of Duke of Normandy resulted (joint investigation with Jersey Harbours). |
10 Feb 2011 | Condor Vitesse; Port Outer Jet control failure, during post-refit machinery trials, results in slow speed grounding in Weymouth (MAIB/BMA advised and both have closed the incident). |
28 Mar 2011 | Condor Vitesse: collision with French F/V Les Marquises (Joint BMA and Affaires Maritimes and other investigations pending). |
Condor Ferries have in excess of 2,500 car ferry movements on the Jersey routes alone. This information covers the entire Condor Ferries route network and includes their freight ships.
Being towed into port
Condor Ferries report no such incident in the last three years.
Would the Minister give details of when the Condor Ferries Service Level Agreement was last renewed and advise whether both routes will be put out to tender when the current Agreement comes to an end?
This question, in a slightly different format, was last asked by the Deputy on 13 September 2010. Condor Ferries Service Level Agreement
The last Condor Ferries Service Level Agreement (SLA) expired on 31 December 2008. This was replaced by a Permit to Operate dated 27 May 2008 and valid until 31 December 2013. This Permit and the service standards laid down in the Direction given to the Harbour Master at the time together contain similar terms to the old SLA.
Possibility of tendering for new permits
The routes form a network, no part of each can easily stand alone. Extensive work has been done to establish the viability of individual components of that network and the Deputy will no doubt be familiar with the research published in the Green Paper[4] last year.
Whether or not a tender process is appropriate is something that must be kept open for the time being. Condor Ferries is working on proposals for permit renewal and, together with Guernsey we shall want to consider these before a decision is made.
This approach is also important in order to meet States policy, "to maintain and develop year round, long-term, reliable and robust passenger car ferry services. These services, (which must include a reasonable winter service) should be of sufficient quality and frequency to meet the travel needs of Island residents, the business community and tourists."
Keeping this policy in place was widely supported by the public response to the 2010 Green Paper.
Delays - Performance Data
Summary Vessel Performance v Schedule
JANUARY – DECEMBER 2008 UK – JERSEY – UK
Fast Ferry
Jersey Performance Summary | UK- JY - UK |
Scheduled sailings Cancelled sailings Additional sailings | 756 38 7 |
Total Actual Sailings | 725 |
Reliability | 94.75% |
Fast Ferry Punctuality Performance | UK- JY - UK |
Arrival/Departure early/on time/ within 15 mins of schedule Arrival/Departure with 16- 30 mins delay against schedule Arrival/Departure with 31 – 60 mins delay against schedule Arrival/Departure with over 60 mins delay against schedule | 72% 11% 11% 6% |
Summary Vessel Performance v Schedule
JANUARY – DECEMBER 2008 UK – JERSEY – UK Commodore Clipper
Conventional Ferry
Jersey Performance Summary | UK- JY - UK |
Scheduled sailings Cancelled sailings Additional sailings | 663 5 8 |
Total Actual Sailings | 666 |
Reliability | 99.25% |
Conventional Ship Punctuality Performance | % |
Arrival/Departure early/on time/ within 15 mins of schedule Arrival/Departure with 16- 30 mins delay against schedule Arrival/Departure with 31 – 60 mins delay against schedule Arrival/Departure with over 60 mins delay against schedule | 80.7% 4.4% 4.4% 10.5% |
• In January 2008 while Commodore Goodwill was in dry dock the vessel was replaced by the MV Triumph. This resulted in increased freight carryings on
Commodore Clipper resulting in some delays against the scheduled service
Summary Vessel Performance v Schedule
JANUARY – DECEMBER 2008 ST – JERSEY – ST
Condor 10
Jersey Performance Summary | UK- JY - UK |
Scheduled sailings Cancelled sailings Additional sailings | 1195 20 16 |
Total Actual Sailings | 1191 |
Reliability | 98% |
Condor 10 Punctuality Performance | % |
Arrival/Departure early/on time/ within 15 mins of schedule Arrival/Departure with 16- 30 mins delay against schedule Arrival/Departure with 31 – 60 mins delay against schedule Arrival/Departure with over 60 mins delay against schedule | 85.3% 9.2% 4.4% 1.1% |
Notes:
• Performance Figures do not include UK to France service when calls are via Jersey.
• In addition to the Channel Island Services the following through services from the UK to St Malo were operated by Condor Vitesse with daily calls to either Guernsey or Jersey in the height of the season
Vitesse
Jersey Performance Summary | UK- France/CI - UK |
Scheduled sailings Cancelled sailings Additional sailings | 282 7 6 |
Total Actual Sailings | 281 |
Reliability | 97.5% |
Vessel Performance V Schedule
2009
UK– Jersey – UK
Fast Ferry
Jersey Performance Summary | UK-JE-UK |
Scheduled sailings Cancelled Sailings Additional Sailings | 908 34 6 |
Total actual sailings | 880 |
Reliability | 96.91% |
Fast Ferry Punctuality Performance | UK-JE-UK |
Arrival/Departure early / on time / within 15mins of schedule Arrival/Departure with 16-30 mins delay against schedule Arrival/Departure with 31-60 mins delay against schedule Arrival/Departure exceeding 60 mins delay against schedule | 67% 15% 14% 4% |
Vessel Performance V Schedule
2009
UK– Jersey – UK
Conventional Ferry
Jersey Performance Summary | UK-JE-UK |
Scheduled sailings Cancelled Sailings Additional Sailings | 607 0 2 |
Total actual sailings | 609 |
Reliability | 100% |
Conventional Ferry Punctuality Performance | UK-JE-UK |
Arrival/Departure early / on time / within 15mins of schedule Arrival/Departure with 16-30 mins delay against schedule Arrival/Departure with 31-60 mins delay against schedule Arrival/Departure exceeding 60 mins delay against schedule | 77% 8% 10% 5% |
Vessel Performance V Schedule
2009
St Malo – Jersey – St Malo
Condor 10
Jersey Performance Summary | ST-JE-ST |
Scheduled sailings Cancelled Sailings Additional Sailings | 1090* 41 22 |
Total actual sailings | 1071* |
Notes:* There were a further 270 sailings between Jersey and St Malo using either the UK ship or Condor Vitesse. Reliability and punctuality statistics for the UK ship sailings are included in the UK-JE-UK route table | |
Reliability | 98.25% |
Fast Ferry Punctuality Performance | ST-JE-ST |
Arrival/Departure early / on time / within 15mins of schedule Arrival/Departure with 16-30 mins delay against schedule Arrival/Departure with 31-60 mins delay against schedule Arrival/Departure exceeding 60 mins delay against schedule | 84% 10% 4% 2% |
Summary Vessel Performance v Schedule
2010
UK – JERSEY – UK
Fast Ferry
Jersey Performance summary | UK - JE - UK |
Scheuled sailings Cancelled sailings Additional sailings | 831 15 18 |
Total actual sailings | 834 |
Jersey punctuality summary | UK - JE - UK |
Arrival/Departure/on time/within 15 mins of schedule Arrival/Departure with 16 - 30 mins of delay against schedule Arrival/Departure with 31 - 60 mins of delay against schedule Arrival/Departure with over 60 mins of delay against schedule | 66% 16% 12% 6% |
Summary Vessel Performance v Schedule
2010
UK –JERSEY – UK
Conventional Ferry
Jersey Performance summary | UK - JE - UK |
Scheuled sailings Cancelled sailings Additional sailings | 533 17 3 |
Total actual sailings | 519 |
Jersey punctuality summary | UK - JE - UK |
Arrival/Departure/on time/within 15 mins of schedule Arrival/Departure with 16 - 30 mins of delay against schedule Arrival/Departure with 31 - 60 mins of delay against schedule Arrival/Departure with over 60 mins of delay against schedule | 62% 13% 20% 5% |
Notes:
During 2010 due to the fire on the Clipper and the scheduled drydock there were extensive periods when the Clipper was replaced by chartered vessels. The performance of the chartered vessels and the change to schedules had an adverse effect on the punctuality figures.
Summary Vessel Performance v Schedule 2010
ST – JERSEY – ST
St Malo Route
Jersey Performance summary | SM - JE - SM |
Scheuled sailings Cancelled sailings Additional sailings | 854 5 3 |
Total actual sailings | 852 |
Jersey punctuality summary | SM - JE - SM |
Arrival/Departure/on time/within 15 mins of schedule Arrival/Departure with 16 - 30 mins of delay against schedule Arrival/Departure with 31 - 60 mins of delay against schedule Arrival/Departure with over 60 mins of delay against schedule | 86% 9% 3% 2% |
Notes: 
• Performance Figures include all UK-JSY trips.
• The figures are for each arrival and departure from/to Jersey.
• In addition to the Channel Island Services the following services were operated by Condor Vitesse on a UK schedule on behalf of Brittany Ferries, with daily calls to either Guernsey or Jersey in the height of the season..
Vitesse
Guernsey Performance Summary UK-France/CI-UK 
Scheduled Sailings 283 Cancelled Sailings 3 Additional Sailings 7 Total Actual Sailings 287 
Incidents of accidents
Summary of the Legal Definition of a Marine Accident involving a Jersey ship or a ship in Jersey waters:
(a)
- a ship is lost or presumed to be lost, abandoned, disabled, stranded, in collision or seriously damaged,
- there is loss of life or serious injury or a person is lost from, a ship or ship's boat; or
(b) any other hazardous incident.
"hazardous incident" means an incident, (a) by which the safety of a ship or a person on board is imperilled; or (b) as a result of which serious damage to another ship, a structure or the environment might be caused;
"serious injury" means -
- fracture of the skull, spine or pelvis;
- fracture of a bone in the arm other than in the wrist or hand;
- fracture of a bone in the leg other than in the ankle or foot;
- amputation of a hand or foot; or
- other physical injury that results in the person being admitted to hospital as an in-patient for more than 24 hours.
[Extract taken from Article 165 of the Shipping (Jersey) Law 2002]
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