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Employee Survey - Zero-Hour Contracts - Research - 2015

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Q1 Which of the following statements applies to you?

Answered: 264  Skipped: 0

I am currently employed und...

I currently have a secon...

I was previously...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

I am currently employed under a zero-hours contract for my main job 61.36% 162 I currently have a second job under a zero-hours contract 12.50% 33

I was previously employed under a zero-hours contract 26.14% 69 Total 264

Q2 How old are you?

Answered: 264  Skipped: 0

15 - 19 20 - 24 25 - 29 35 - 39 40 - 44 45 - 49 50 - 54 55 - 59 60 - 64 65+

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

15 - 19 4.17% 11 20 - 24 10.61% 28 25 - 29 12.50% 33 35 - 39 16.67% 44 40 - 44 12.88% 34 45 - 49 11.36% 30 50 - 54 12.12% 32 55 - 59 10.98% 29 60 - 64 5.30% 14 3.41% 9

65+

Total 264

Q3 What is your residential status

Answered: 264  Skipped: 0

Entitled

Entitled to Work

Licensed [previously ...

Registered [previously...

Not sure

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Entitled 74.24% 196 Entitled to Work 17.42% 46 Licensed [previously "j" category] 3.03% 8 Registered [previously "non-qualified" 3.41% 9

Not sure 1.89% 5 Total 264

Q4 Which of the following describes the sector in which you are employed under a zero-hours contract?

Answered: 264  Skipped: 0

Agriculture and fishing

Finance (including...

Computer and related...

Construction and tradesmen

Wholesale and retail

Transport and communication

Private education or...

Hotels, restaurants ...

Electricity, gas and water

Public sector

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Agriculture and fishing 0.38% 1 Finance (including legal work) 15.91% 42 Computer and related activities 7.20% 19 Construction and tradesmen 7.95% 21 Wholesale and retail 12.12% 32 Transport and communication 6.06% 16 Private education or health 9.09% 24 Hotels, restaurants and bars 6.06% 16 Electricity, gas and water 1.52% 4 Public sector 33.71% 89

Total 264

Q5 How long have you been employed under a zero-hours contract?

Answered: 264  Skipped: 0

Less than one month

At least one month but le...

At least six months but l...

At least one year but les...

Five years or more

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Less than one month 2.27% 6 At least one month but less than six months 15.91% 42

At least six months but less than one year 16.67% 44 At least one year but less than five years 50.76% 134

Five years or more 14.39% 38 Total 264

Q6 Have you been unemployed in the last year?

Answered: 264  Skipped: 0

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 32.58% 86 No 67.42% 178 Total 264

Q7 Did you change industry sector when you took your latest zero-hour contract position?

Answered: 264  Skipped: 0

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 33.71% 89 No 66.29% 175 Total 264

Q8 If yes, what sector did you previously work in?

Answered: 92  Skipped: 172

Agriculture and fishing

Finance (including...

Computer and related...

Construction and tradesmen

Wholesale and retail

Transport and communication

Private education or...

Hotels, restaurants ...

Electricity, gas and water

Public sector

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Agriculture and fishing 6.52% 6 Finance (including legal work) 27.17% 25 Computer and related activities 4.35% 4 Construction and tradesmen 8.70% 8 Wholesale and retail 10.87% 10 Transport and communication 4.35% 4 Private education or health 9.78% 9 Hotels, restaurants and bars 9.78% 9 Electricity, gas and water 4.35% 4

Public sector 14.13% 13

Total 92

Q9 If yes to question 7, do you have a professional or vocational qualification in this sector?

Answered: 161  Skipped: 103

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 52.80% 85 No 47.20% 76 Total 161

Q10 Why did you choose to accept a zero- hours contract? [please tick all that apply]

Answered: 264  Skipped: 0

It was the only job I...

It was the job I wanted, an...

I wanted a job with flexibl...

I wanted a job with part-ti...

I wanted to be able to turn...

Other (please specify)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

It was the only job I could find at the time 35.23% 93 It was the job I wanted, and it was only offered as a zero-hours contract 30.68% 81 I wanted a job with flexible hours 22.35% 59 I wanted a job with part-time hours 16.67% 44 I wanted to be able to turn down work if I had other commitments 14.77% 39

Other (please specify) 13.26% 35 Total Respondents: 264

Q11 How did you find your zero-hours employment?

Answered: 264  Skipped: 0

Through a recruitment...

Through word of mouth

By approaching the business...

Through job adverts in t...

Through the Social Secur...

Other (please specify)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Through a recruitment agency 17.05% 45 Through word of mouth 24.62% 65

By approaching the business directly 21.21% 56 Through job adverts in the JEP or online 14.39% 38 Through the Social Security Department 7.95% 21 Other (please specify) 14.77% 39 Total 264

Q12 Have you seen and signed a contract for your zero-hours employment?

Answered: 264  Skipped: 0

Yes

No

Not sure

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 84.09% 222 No 11.36% 30

Not sure 4.55% 12 Total 264

Q13 How many hours on average do you work per week under your zero-hours contract?If you have more than one zero- hours contract, please answer for the one in which you do most hours work.

Answered: 264  Skipped: 0

1 - 8 hours 9 - 16 hours 17 - 24 hours 25 - 32 hours

33 - 40 hours

More than 40 hours

Not sure

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

1 - 8 hours 12.88% 34 9 - 16 hours 18.18% 48

17 - 24 hours 10.98% 29 25 - 32 hours 10.98% 29

33 - 40 hours 31.44% 83 More than 40 hours 11.36% 30

Not sure 4.17% 11 Total 264

Q14 In the last month, what is the maximum and minimum numbers of hours you have worked in a week under your zero-hours contract?

Answered: 264  Skipped: 0

Answer Choices

Responses

Maximum

100.00% 264

Minimum

100.00% 264

Q15 Is the work seasonal, for example is there more work in the summer months?

Answered: 264  Skipped: 0

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 16.67% 44 No 83.33% 220 Total 264

Q16 How much choice do you believe you have over the number of hours you work?

Answered: 264  Skipped: 0

A lot of choice

Some choice

No choice

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

A lot of choice 16.29% 43 Some choice 42.42% 112

No choice 41.29% 109 Total 264

Q17 Would you like to work more hours than you typically receive under your zero- hours contract in an average week?

Answered: 264  Skipped: 0

Yes

No

Don't know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 34.47% 91 No 54.92% 145 Don't know 10.61% 28 Total 264

Q18 Are you obliged to accept work if it is offered?

Answered: 264  Skipped: 0

Yes, always

Yes, sometimes

No

Don't know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes, always 33.33% 88 Yes, sometimes 23.11% 61

No 35.23% 93 Don't know 8.33% 22 Total 264

Q19 How much notice do you generally receive when work is offered?

Answered: 264  Skipped: 0

Up to 12 hours

At least 12 hours but le...

At least 24 but less tha...

At least 48 hours but le...

1 week or more

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Up to 12 hours 32.20% 85 At least 12 hours but less than 24 hours 8.33% 22

At least 24 but less than 48 hours 7.58% 20 At least 48 hours but less than 1 week 9.85% 26

1 week or more 42.05% 111 Total 264

Q20 How much notice do you generally receive when work is cancelled?

Answered: 264  Skipped: 0

At the start of a shift

Up to 12 hours

At least 12 hours but le...

At least 24 hours but le...

48 hours or more

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

At the start of a shift 25.00% 66 Up to 12 hours 20.08% 53

At least 12 hours but less than 24 hours 6.82% 18 At least 24 hours but less than 48 hours 7.20% 19

48 hours or more 40.91% 108 Total 264

Q21 Are you ever penalised in any way (for example not being offered hours in the future) if you are not available for work when offered it?

Answered: 225  Skipped: 39

Yes, always

Yes, sometimes

No, never

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes, always 12.44% 28 Yes, sometimes 27.11% 61

No, never 60.44% 136 Total 225

Q22 Are you allowed to work for another employer under the terms of your zero- hours employment?

Answered: 225  Skipped: 39

Yes, always

Yes, sometimes

No, never

Don't know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes, always 34.22% 77 Yes, sometimes 18.22% 41

No, never 17.33% 39 Don't know 30.22% 68 Total 225

Q23 In respect of your zero-hours employment, how would you rate the following aspects?

Answered: 225  Skipped: 39

Flexibility of working hours

Notice provided of...

Access to employee...

Access to training and...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Very satisfied Fairly satisfied Not very satisfied Not at all satisfied

Very Fairly Not very Not at all Total satisfied satisfied satisfied satisfied

Flexibility of working hours 29.91% 33.48% 14.29% 22.32%

67 75 32 50 224 Notice provided of work required 26.46% 35.87% 19.73% 17.94%

59 80 44 40 223 Access to employee benefits (for example, pension scheme or sickness 4.48% 13.00% 10.76% 71.75%

pay) 10 29 24 160 223 Access to training and development 17.94% 28.70% 19.28% 34.08%

40 64 43 76 223

Q24 Have you encountered any difficulties in accessing Social Security sickness benefits on account of being engaged on a zero-hours contract?

Answered: 225  Skipped: 39

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 31.11% 70 No 68.89% 155 Total 225

Q25 Are any of the following a problem for you as a direct result of being, or having been, on a zero-hours contract?

Answered: 225  Skipped: 39

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Arranging childcare

Planning time off for...

Obtaining a mortgage or...

Not being allowed to w...

Fewer employment...

Accessing Income Support

Indeterminate notice period

Amount of permitted...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes No

Yes No Total

Arranging childcare 16.89% 83.11%

38 187 225 Planning time off for holidays 45.33% 54.67%

102 123 225 Obtaining a mortgage or loan 41.78% 58.22%

94 131 225 Not being allowed to work for another employer 18.67% 81.33%

42 183 225 Fewer employment benefits (such as pension or sick pay) 77.33% 22.67%

174 51 225 Accessing Income Support 28.89% 71.11%

65 160 225 Indeterminate notice period 40.44% 59.56%

91 134 225 Amount of permitted travel time during work 16.89% 83.11%

38 187 225

Q26 Are you eligible for any of the following employment rights and benefits?

Answered: 222 Skipped: 42

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sick pay

Annual paid leave

Pension entitlement

Right not to be unfairly...

Right to receive a...

Redundancy pay

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes No Not sure

 

Yes

No

Not sure

Total

Sick pay

8.18% 18

79.55% 175

12.27% 27

220

Annual paid leave

24.89% 55

67.42% 149

7.69% 17

221

Pension entitlement

3.64% 8

89.09% 196

7.27% 16

220

Right not to be unfairly dismissed

19.18% 42

44.29% 97

36.53% 80

219

Right to receive a written statement of terms and conditions

54.59% 119

18.35% 40

27.06% 59

218

Redundancy pay

4.05% 9

78.38% 174

17.57% 39

222

Q27 Is your pay rate different from those of employees on other contracts doing the same job?

Answered: 225  Skipped: 39

No

Yes, my pay rate is higher

Yes, my pay rate is lower

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

No 44.44% 100 Yes, my pay rate is higher 16.89% 38 Yes, my pay rate is lower 38.67% 87 Total 225

Q28 Have you seen a copy of the Zero- hours Contracts Guide which has been published by the Jersey Advisory and Conciliation Service (JACS) and which is available on its website?

Answered: 225  Skipped: 39

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 22.67% 51 No 77.33% 174 Total 225

Q29 If you have a zero-hours contract, has it been reviewed by you and your employer?

Answered: 225  Skipped: 39

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 43.11% 97 No 56.89% 128 Total 225

Q30 Have you ever considered making a complaint to your employer about the terms of your zero-hours working arrangements?

Answered: 225  Skipped: 39

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 26.67% 60 No 73.33% 165 Total 225

Q31 Have you ever made a complaint to your employer about the terms of your zero- hours working arrangements?

Answered: 225  Skipped: 39

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 14.22% 32 No 85.78% 193 Total 225

Q32 Have you ever considered making a complaint to JACS about the terms of your zero-hours working arrangements?

Answered: 225  Skipped: 39

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 18.22% 41 No 81.78% 184 Total 225

Q33 How much confidence do you have that complaints to your employer about zero- hours working arrangements would be addressed?

Answered: 225  Skipped: 39

Very confident

Quite confident

Not very confident

Not confident at all

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Very confident 14.22% 32 Quite confident 21.78% 49

Not very confident 32.44% 73 Not confident at all 31.56% 71 Total 225

Q34 How much confidence do you have that complaints to JACS about zero-hours working arrangements would be addressed?

Answered: 225  Skipped: 39

Very confident

Quite confident

Not very confident

Not confident at all

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Very confident 10.22% 23 Quite confident 38.67% 87

Not very confident 27.56% 62 Not confident at all 23.56% 53 Total 225

Q35 Do you belong to a union or employees' association?

Answered: 225  Skipped: 39

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes 8.89% 20 No 91.11% 205 Total 225

Q36 Who is your employer? [OPTIONAL]

Answered: 100 Skipped: 164