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WRITTEN QUESTION TO THE MINISTER FOR HOUSING BY DEPUTY G.P. SOUTHERN OF ST. HELIER
ANSWER TO BE TABLED ON TUESDAY 26th FEBRUARY 2008
Question
- I n v iew of the fact that Table6.2 of the Jersey AnnualSocialSurvey(JASS) indicates that less that 60%of users rate the housing maintenance service as Very Good' or Good' is the Minister satisfied that this finding isan accurate reflection ofthe service provided?
Answer
The Housing Department carries our regular Customer Satisfaction Surveys, the most recent of which in respect of the Maintenance service was carried out in August 2007 and was a random sampling of those customers who had received maintenance work during the preceding 6 months. This confirmed a 98% satisfaction level. The JASS is a useful survey and I am not at all discouraged by the responses.
Question
- W o uld the Minister provide details of the sums allocated to,andspenton, repair andmaintenance,inboth emergency and routine categories, in each of the past 8 years?Whatsums does the Minister plan to allocate in the forthcoming AnnualBusiness Plan 2009?
Answer
The current accounting system only dates back to 2003 and analysis of data prior to this has significant resource implications. Therefore table below illustrates the expenditure on planned and responsive maintenance since 2003 and the anticipated spend in 2008 and 2009.
| 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 |
Planned Maintenance | 2,139 | 1,683 | 2,319 | 2,198 | 2,504 | 2,746 | 2,886 |
Response Repairs | 1,394 | 1,324 | 1,271 | 1,556 | 1,657 | 1,808 | 1,870 |
TOTAL | 3,533 | 3,007 | 3,410 | 3,754 | 4,161 | 4,554 | 4,756 |
Question
- D o es the Minister intendto take any steps to improvethe rating shown in the JASS and, if so, would he specify what these steps will beand the timescale envisaged? Does the Minister intend to take any steps to increase the monitoring of the quality of work undertaken by outsourced repair and maintenance contractors?
Answer
Significant work has already gone into improving the service and this will continue. This will include the vigorous pursuit of value for money as demonstrated by the adoption of fixed price repair schedules, seeking opportunities to make staff available for increased quality control and empowering the end customer our tenants' to certify their satisfaction with the quality of work before the contractor gets paid.
Question
- W i ll the Minister undertaketolift any ban on repair work for those tenants whoare in rental arrearsto ensure that States properties donot suffer further unnecessarydeterioration?
Answer
It is only those tenants in unmanaged arrears, that is to say those who refuse to engage in a repayment plan, who will not receive a routine maintenance service. However, capital improvements, planned maintenance (such as external decorations or heating system servicing), repairs of a wind and watertight nature or those with a significant Health & Safety aspect will always be carried out regardless of rent arrears.